Job Summary: 

The Customer Service Rep is responsible for daily task of Customer Service activities. Processing Orders, Placing RFQs, Order Acknowledgements, Creating/Receiving Quotes; Calculate pricing, Shipment preparations Count accuracy. Computer Transaction Skills, communicating with internal and external customers. Perform other tasks as assigned. This position reports to the Customer Service

Responsibilities:

• Responsible for daily operation such as: creating orders, RFQs, Order Acknowledgements, Customer Quotes, maintaining information in JIRA/Salesforce and Costpoint, maintaining Sales Orders, calculate pricing for orders
• Quotes standard products or services using standard price book or guidelines 
• Communication:  Work with and provide information to internal and external customers, vendors, or centers of excellence. 
• Receive, interpret, discuss, and edit orders received from customers and sales representatives 
• Respond to customer inquiries such as product selection, request for prices, quotations, and delivery status.
• Work/communicate cross functionally with Purchasing, Logistics and Sales
• Preparation of documents for communication with internal and external customers as well as cross functional departments
• Accountable and responsible for assigned tasks

Development Responsibilities: 

• Develops quotes using guidance from estimating policies and procedures 
• Defines customer requirements 
• Researches historical records for similar requirements 
• Obtains pricing from either established price lists or direct from vendors/COEs 
• Applies mark-up factors as appropriate 
• Obtains appropriate review/approvals per the established guidance 
• Provides pricing to customers 
• Maintains records to support decision process and communications 

Education and Skills:

• High School Diploma or Equivalent
• Associates degree in business or equivalent administrative experience preferred 
• One to three years administrative or customer service experience 
• Knowledge and skill in using computer software, including Costpoint, Excel, MS Word, and PowerPoint 
• Interpersonal, presentation, and communication skills 
• Ability to read and interpret engineering drawings 

Preferred skills:

• Customer Service/Inside Sales Experience
• Purchasing experience is a plus
• MRP experience, and the ability to work in a high stress situation within a team
• Attention to Detail in all warehouse functions
• Ability to take instruction and/or work independently as assigned
• Excellent Attendance record, work ethic and integrity, reliable transportation
• Self-Motivated

Experience:

• 3-5 years related Customer Service/Inside Sales experience
• Experience with Imports and Exports of goods internationally a plus
• Purchasing experience, a plus
• The successful applicant must be authorized to work in the USA without sponsorship 

American With Disabilities Specifications – General Requirements of Employment

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee may occasionally physically lift and/or move up to 25- 50 pounds. Specific vision abilities may be required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate.