What are the responsibilities and job description for the Healthcare Call Center Rep. (Member, Provider) position at Defense Search?
Kinetic Personnel Group is currently recruiting for multiple positions for a Healthcare Call Center â a public health agency in the Ontario area. This multibillion-dollar nonprofit is renowned for its work in the community and being a great place to work.
These positions range from Member Service Representative, Provider Services Representative and other healthcare call center positions.
Job Duties :
Communicate with contracted and non-contracted clients / members by providing information and assistance as appropriate.
Assist members / clients with interpreting Member eligibility and benefit information
Successful completion Call Center training,
Active participation in continuous training,
Follow required call scripts and QA requirements.
Handle an average of 65 inbound / outbound calls per day.
Strict adherence to specific work schedule and company attendance and punctuality policy.
Document timely and accurate of all calls received. Over 100% call documentation is required
Job Requirements :
High School Diploma or GED ( will be verified)
1 year of Healthcare Call Center experience (Hospital, Clinic, Collections, IPA, etc)
Or 2 years of Call Center experience (any industry) with 2 years of healthcare industry experience
Type 35 WPM (pass assessment
Basic MS Office / computer skills
Excellent customer service and communication verbal / written skills preferred
Knowledge of Medicare and / or Medi-CAL preferred
Must pass a criminal background check and drug test per healthcare federal and state regulations
Pay Range : $21-$22 / hr
Salary : $21 - $22
