Quality Assurance Specialist

About defi SOLUTIONS: defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.

What is in it for You?

• Paid Training
• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
• Tuition Reimbursement
• Day One - Comprehensive Benefits Package
• We encourage your individual growth and look to promote within!
  
  

Workplace Values:The Quality Assurance Specialist will be expected to operate in line with our workplace values which are:

• Get it done
• Win as a team
• Better every day
• Do it with passion
  
  

Duties and Responsibilities: The Quality Assurance Audit Specialist will manage the Contact & Servicing Center's Quality Management System to ensure accuracy, efficiency, and effectiveness. You will support our back-office teams to identify and mitigate risk.

• Work directly with internal teams to build out robust Quality Programs, including developing controls and reporting
• Work directly with our clients to build out Quality Programs that meet their requirements and expectations
• Conduct daily sampling of operational transactions and outputs to verify accuracy and completeness
• Record and analyze sampling results to identify trends and areas for improvement
• Deliver and present Quality results to senior leadership and clients
• Collaborate with internal teams and management, and clients on process improvements
• Identify ways to leverage existing technology and Microsoft Products to eliminate gaps and mitigate risk
• Promote a culture of continuous improvement
• Perform ad-hoc functions as necessary
  
  

Additional Skills/ Knowledge

• Strong documentation and procedure writing skills, including experience creating procedure documents
• Committed to continuous improvement by identifying quality, efficiency, or cost savings opportunities
• Demonstrated ability to effectively manage multiple tasks with strict deadlines while maintaining a high level of quality and service Quality focused with strong attention to detail
• Able to “Think Differently” and ask questions
• Able to adapt to a constantly changing, fast-paced environment
• High level of professionalism required. Must be a positive example for other teams and department members.
• Ability to conduct and facilitate meetings with associated, various levels of management and clients
• High energy, self-motivated and confident
• Enjoys working in a close team environment
• Able to show initiative and work with minimal direction
• Strong time management, organization, and prioritization skills
• Strong problem-solving and analytical skills
• Strong leadership skills
• Ability to work regular; predictable attendance is a requirement
• Exceptional attention to detail
  
  

Required Qualifications

• 2 years high volume collections and document processing experience
• Proficient in MS Excel
  
  

Preferred Qualifications

• Associated Degree
• 2 years’ high-volume collections and/or document processing experience e
• Experience with building reports in Excel or SharePoint and working with automation
• Prior experience in a client-facing role
• Technical writing skills a plus
  
  

Travel Required

• No travel is required for this position
  
  

Affirmative Action/EEO Statement: defi SOLUTIONS is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.