What are the responsibilities and job description for the Senior Customer Success Manager position at Definitive Healthcare, US?
Our expansion has created the need for an energetic and motivated Senior Customer Success Manager to join our Customer Experience Team. If you would like to work at a fast-paced company that is experiencing high growth, keep reading!
A Senior Customer Success Manager partners closely with their Account Executive to drive high levels of product adoption, engagement and retention. Senior CSMs act as a thought partner to intuitively and proactively ensure customers fully realize the value of Definitive Healthcare solutions. A Senior CSM embodies leadership by driving cross-functional collaboration to ensure maximum value is delivered to the customer.
- Proven track record in a client facing role, driving engagement and acting as an internal advocate.
- Experience successfully building senior level business relationships and facilitating conversations at all levels, including the C-suite.
- Proven experience in end-to-end oversight of deliverables, effectively balancing competing needs and priorities.
- Relevant business experience and demonstrated commercial mindset.
- Demonstrated history of proactively identifying, managing and resolving client issues and escalations.
Your challenge:
- Knowing the entire product portfolio and understanding the priorities of a broad range of stakeholders to support various business objectives.
- Managing an effective Account Executive relationship that is a true partnership.
- Educating customers so you are seen as a partner, problem solver and enabler.
- Scalability, setting realistic expectations with customers for success.
- Demonstrating and communicating the value of our data to influence actual business results/impact on their bottom line.
- Building and maintaining long-term client relationships and continuously gaining credibility despite data integrity or delivery challenges.
What you’ll need:
- BA or BS degree
- 5 years’ experience in a client facing role
- Superior communication skills
- Ability to learn new concepts quickly
- Strong attention to detail
- Energy, humor, compassion, and enthusiasm
