Automotive Service Advisor - Chevrolet

Position Summary

AtDeFOUW Automotive, we are committed to delivering a superior automotive service experience to every customer. Our reputation for excellence is built on quality, trust, and integrity. The Service Advisor is the dealership's first-line customer relations and service sales representative. The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By your actions, the service advisor influences the volume of service business and plays a key role in ensuring customer satisfaction.

The essential functions include, but are not limited to the following:

Key Responsibilities:

• Customer Interaction: Greet customers promptly and professionally, establishing a positive first impression. Build strong relationships through clear communication and a customer-first attitude.
• Needs Assessment: Listen to customers’ concerns, ask detailed questions, and assess the service needs of their vehicles to ensure proper and timely care.
• Service Recommendations: Provide expert advice on vehicle maintenance and repair options, including identifying potential future needs and offering recommended services.
• Estimate and Scheduling: Prepare accurate service estimates, and schedule appointments to ensure efficient use of time and resources in the service department.
• Repair Order Management: Create, update, and maintain repair orders with thorough details regarding customer information, services requested, and vehicle concerns.
• Liaise with Technicians: Work directly with technicians to relay accurate vehicle information, ensuring proper diagnosis and repair. Stay updated on the progress of services to keep customers informed.
• Communication: Provide customers with timely updates on the status of their vehicle, including any changes in timing, costs, or additional work needed.
• Post-Service Follow-Up: Ensure complete customer satisfaction by following up after service to gather feedback and discuss additional service needs.
• Service Knowledge: Stay current on automotive trends, new products, and service techniques to offer knowledgeable advice and recommendations to customers.
• Customer Retention: Build loyalty by exceeding customer expectations, addressing concerns proactively, and encouraging repeat business.

Requirements:

• Experience: Prior experience in a customer-facing role in the automotive industry (preferably as a service advisor, service writer, or in a similar position) is highly preferred.
• Customer Service Skills: Exceptional communication and interpersonal skills, with a focus on problem-solving and building relationships.
• Automotive Knowledge: Basic understanding of vehicle systems and maintenance. A passion for cars and a desire to expand your automotive expertise is a plus.
• Detail-Oriented: Strong organizational skills, with the ability to manage multiple tasks in a fast-paced environment while ensuring accuracy.
• Technology Proficiency: Familiarity with service department software and systems to manage service requests and updates efficiently.
• Team Player: Ability to work well within a team, collaborating with service technicians and other staff members to meet customer expectations.
• Problem-Solving: Ability to handle customer complaints and concerns with a calm, positive attitude and find solutions that benefit both the customer and the dealership.
• Education: High school diploma or equivalent required. Automotive certifications or specialized training are a plus.
• Licenses: Valid driver’s license with a clean driving record.

Job Type: Full-time

Pay: $45,000.00 - $75,000.00 per year

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $45,000 - $75,000