What are the responsibilities and job description for the Entry Level Customer Service Associate position at Defy, inc?
We are in need of an Entry Level Customer Service Associate who thrives in a competitive environment and is searching for a long-standing career opportunity. We are a sales and customer acquisitions consulting firm with high results achieved for our clients, AT&T, in the customer service and sales sector and are one of the fastest expanding leaders in this industry.
Our belief in development has only built our team stronger, and more capable of the ambitious goals and objectives of both our team and our clients. Our Entry Level Customer Service Associate is a fundamental component to our client's program and is responsible for communicating with AT&T Customers on a daily basis, maintaining a relationship, and ensuring complete satisfaction while achieving sales performance objectives.
Responsibilities Of Our Entry Level Customer Service Associate:
- Work directly face to face with AT&T's customers to educate them on products and services and complete the sales process with anyone who qualifies
- Present products such as wireless devices, internet set ups, and even landlines to customers
- Utilize unbelievable customer service and negotiation skills to enhance the sales pipeline and customer loyalty
- Partake in the sales process, account set up, client management training and onboarding process
- Assist the Management team in establishing and surpassing customer service and sales goals for the team, further increasing revenue for our clients
- Communicate professionally and regularly with other entry-level team members to troubleshoot any issues swiftly and efficiently
- Maintain up-to-date on changing product knowledge, pricing, and compliance regulations to ensure the ultimate success of our customer service & sales representatives, and a stellar customer experience
Entry Level Customer Service Associate Qualifications:
- Experience in Customer Service and/or Sales
- Ease of handling high-pressure situations with a diverse group of people
- Exceptional time management skills with the flexibility to pivot on a dime and resolve issues promptly
- The ability to adapt to different situations and environments
- Negotiation skills, public speaking, and presentation skills
- Professionalism with impeccable communication skills
- Ability to work a Monday through Saturday working schedule
Position Overview:
- Employment Type: This is a full-time employee position
- Location: This position will be based out of our office in San Diego and an assigned territory to cover. Entry Level Customer Service Associates will be working face to face with customers
- Client Products & Services: We work with Telecommunication clients like AT&T, promoting and signing up new customers for their wireless and internet services
Job Type: Full-time
Pay: $700.00 - $1,300.00 per week
Benefits:
- On-the-job training
Shift:
- Day shift
Work Location: In person
Salary : $700 - $1,300
