Shelter Support Specialist

Shelter Support Specialist

Summary of Responsibilities: This is a support staff position that welcomes shelter guests and ensures that their needs are being met by establishing a trusting relationship. The Shelter coordinator oversees the operations of Open Door Shelter by ensuring exceptional customer service, supervision, and maintaining a safe environment for guests, staff, and volunteers.

Reports to: Open Door Manager

Hours: 2pm – 11:30pm; 4 day or 3 day schedule

The Mission Statement: To reflect the love of Christ to all who come through our doors by building relationships and offering programs that foster dignity and respect.

The Vision Statement: For those we serve, we will be a community that overcomes obstacles, celebrates transformation, and realizes the full potential of all as children of God.

Statement of Faith: Employees affirm and accept the ministry of Dégagé to be a faith-based organization founded on the message and love of Jesus Christ and further affirm the mission statement of Dégagé as stated above. Employees will be asked to sign a Statement of Faith at time of employment.

Core Values:

• See the Divine Spark
• Walk with
• Make Order out of Chaos
• Do what you say, say what you need
• Embrace Learning

Qualifications and Requirements:

• A strong commitment to Christ and to serving Him through word and deed.
• The ability to work with and encourage people from all areas of the social spectrum.
• The ability to set the example by treating those whom we serve with dignity and respect.
• The ability to convey with passion the goals and vision of Degage.
• The ability and desire to be a team player, working to fulfill the mission statement of Dégagé alongside other staff members.
• Strong time-management skills and multitasking ability.
• Always maintains confidentiality, showing discretion and diplomacy. 
• Proficiency in Microsoft Office including Outlook, Excel, Word, and PowerPoint, Teams, and other pertinent computer software.
• Excellent interpersonal and customer service skills.
• Additional education in social work, psychology, or a related field preferred
• Required skills include active listening, crisis intervention, and trauma informed conflict resolution.
• CNA, home care experience preferred, but not necessary

Specific Responsibilities:

• Answer all incoming calls and inquiries promptly and professionally.
• Maintain the flow in Shelter:
• Ensure that guests receive excellent customer service.
• Independently monitor activities on the floor to ensure a safe environment and arbitrate disputes among guests as needed using restorative practices.
• Ask clarifying questions to ensure that guests are directed to the correct resource.
• Maintain a high standard of confidentiality while providing accurate and timely documentation.
• While treating all with dignity and respect, provide a safe, clean, welcoming atmosphere for all.
• Monitor the women’s behavior and interactions with one another while using restorative practices
• Maintain Standard Operating Procedures while demonstrating compassion and respect.
• Clear and open communication of daily concerns and events and notate accordingly in Mission Tracker and debriefer
• Assign / Monitor patron voucher jobs and distribute vouchers with completion of tasks.
• Perform monitoring, support and safety checks to ensure the overall health of shelter and clients
• Carry out tasks such as restocking hygiene items, cleaning, laundering to maintain a safe and organized shelter environment
• Check in guests, open lockers, assign beds/linens, oversee shower schedule and facilitate usage of laundry room and maintain accurate data collection and documentation into Mission Tracker
• Encourage the guests to meet with the Advocates regularly and ask about their process with securing housing.
• Other administrative support as required to ensure effective operations.
• Attend staff meetings, Open Door team meetings, and other professional development meetings as appropriate. Participate in staff development and training sessions when appropriate. Attend special events as requested.
• Assist with projects as requested
• Ability and willingness to pick up shifts when needed
• Fill in, as needed, throughout the ministry

Schedule:

Normal schedule will be 2:00 – 11:30pm; 4 days on and 3 days off. Changes to this schedule for meetings, events, and other needs will be requested in advance.

This is a full-time hourly position. This is an “at will” position. There is no length of tenure of employment implied or stated.

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee assistance program
• Health insurance
• Paid time off

People with a criminal record are encouraged to apply

Ability to Commute:

• Grand Rapids, MI 49503 (Required)

Ability to Relocate:

• Grand Rapids, MI 49503: Relocate before starting work (Required)

Work Location: In person

Salary : $19