Franchise Business Manager

Benefits:

• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Wellness resources

About Degree Wellness:

Degree Wellness is the premier self-care experience. We are on a mission to empower people to feel, look, and be their best selves. By providing innovative self-care solutions that leverage heat, cold, light and advanced nutrients to enhance physical and mental health, we're helping communities everywhere live happier, healthier lives.

Position Overview:

Degree Wellness has embarked on an exciting national franchise expansion, and we need a hardworking, collaborative, get-it-done individual to help drive sales growth and studio profitability for our Franchise Owners.

The Franchise Business Manager (FBM) is the first line of support for our Franchise Owners. As an FBM, your work will directly impact the success of the organization by influencing the performance and profitability of our Franchise Owners. You will assist Franchisees through coaching, training and on-site visits. Successful FBMs will leverage their industry and business development experience to assess current performance, identify areas of opportunities, recommend solutions based upon best practices, develop an action plan and follow up to ensure maximum results.

Responsibilities:

• Build trusting relationships with assigned Franchisees as their primary corporate support contact and operational coach.
• Work collaboratively with the Franchisees to develop a business/operational plan that includes specific goals with key initiatives and deadlines.
• Manage assessment reports and assist Franchisees with ongoing analysis of their business and areas for improvement through short and long-term business planning and regular business reviews.
• Accountable for franchisee profitability, operations excellence, and driving sales in the local market.
• Provide Franchisees with appropriate coaching, training, education and development tools.
• Ensure compliance with system standards and policies, and communicate any changes to these standards with Franchisees.
• Ensure Franchisees have completed and implemented all current unit level training programs.
• Assess ongoing training needs of Franchisees and identify problems where training needs are evident. Responsible for the communication/training and follow up of all new product, service and process roll-outs to assigned Franchisees. Provide hands-on training when applicable.
• Act as liaison between Franchisees, Corporate, and any external vendors, ensuring effective flow of communication.
• Help define and solve Franchisee challenges.
• Take a leading role in developing components of franchise support systems, or systems in their entirety, for the betterment of the entire organization.
• Conduct studio visits at assigned franchise locations. Provide assessment and written follow-up after each visit and on-going meetings to ensure execution of any action plans.
• Provide regular performance results by Franchisee and regional group to corporate team.
  
  

Requirements:

• 3 years in multi-unit leadership, franchise operations support role
• A bachelors degree in business, service, finance, or related field
• Demonstrated track record of meeting operational goals and maximizing revenue in a franchise environment.
• Excellent leadership, interpersonal, influence, and inspirational abilities with strong verbal and written communication skills (phone, email, in-person, virtual and presentation).
• Clear understanding of financial drivers of franchise business operations, including management of P&L, market conditions, competitive landscape, and trends.
• Proven ability to define expectations, measure effectiveness and enforce quality standards with a proficiency for developing action plans, setting targets and adhering to deadlines.
• Adept at working independently with minimal supervision.
• Excellent time management, organization and analytical skills.
• Excellent problem solving skills with a creative, solution-oriented mindset.
• Detail- oriented and thorough in all aspects of your work.
• Ability to learn quickly and easily adapt to a dynamic work environment.
• Must be flexible and comfortable dealing with uncertainty, and have the ability to create structure and prioritize work effectively.
• Capacity to remain calm when challenged and uphold professionalism when working through conflict.
• Must complete other tasks and projects as assigned by leadership.
• Experience Google Suite and Microsoft Office 365

Other Considerations:

• 25% business travel
  
  

Flexible work from home options available.