What are the responsibilities and job description for the Account Director | US | Remote position at Degreed?
Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance—LMSs, courses, videos, articles, projects, and real-world skill insights—and match you with opportunities that align with your skills, role, and goals.
For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent—driving both individual and company success.
We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.
Join us in shaping the future of learning and workforce development.
As an Account Director on Degreed's Customer Success team, you will take ownership of gross and net retention by driving renewal and upsell motions while ensuring our clients achieve tangible, quantifiable value from the Degreed solution. This is a unique opportunity to combine strategic account management, consulting expertise, and product knowledge to deliver impactful results for large enterprise clients.
As the main point of contact with a portfolio of Degreed's enterprise customers, you'll proactively manage value realization, guiding clients to unlock the full potential of the Degreed platform. By fostering executive relationships and navigating complex change management in enterprise environments, you will enable customers to achieve their business objectives. Your knowledge of HRTech, Learning & Development, and talent management domains will allow you to act as a trusted advisor, helping clients align Degreed's capabilities with their strategic goals.
If you are passionate about delivering measurable outcomes, thrive in a consultative role, and enjoy solving challenges in large, dynamic organizations, this position offers an exciting opportunity to make a significant impact while growing your skills in a collaborative and inclusive environment.
Key Skills
- Outcome-driven client management: Expertise in proactively managing to and delivering measurable ROI and value realization through a consultative approach.
- Strategic account planning and forecasting: Proven ability to identify growth opportunities, execute renewal and upsell motions, and proactively mitigate risks.
- Relationship management: Strong interpersonal and executive presence to build trust and credibility with economic buyers and senior executive stakeholders.
- Change management expertise: Experience navigating and implementing change within large enterprise environments.
- HRTech, Learning & Development and talent management domain knowledge: Understanding of Learning & Development and talent strategies to align Degreed's solutions with client goals.
- Product knowledge and consulting skills: Ability to translate product features into tailored solutions that address client needs.
- Negotiation and objection handling: Prowess in leading complex enterprise negotiations, navigating multiple buyer and procurement stakeholders, and effectively managing objections.
- Sales methodologies: Familiarity with frameworks like value selling or MEDDPICC for effective negotiation and expansion strategies.
- Data analysis: Proficiency in using metrics to inform decisions and present insights to clients.
- Communication: Superior verbal, written, and presentation skills, with the ability to distill complex ideas into actionable recommendations.
- Collaboration: Ability to influence and work across internal and external teams to deliver exceptional outcomes for clients.
Key Responsibilities
- Own gross and net retention targets, driving renewal and upsell motions within your portfolio of enterprise accounts.
- Lead strategic account planning to identify opportunities for growth, ensure client satisfaction, and address potential risks.
- Proactively manage value realization, ensuring customers achieve measurable outcomes and ROI from the Degreed solution.
- Lead discovery processes to identify client objectives and align solutions to meet their needs.
- Build and maintain executive relationships, becoming a trusted advisor to economic buyers and executives.
- Navigate change management processes within large enterprises, guiding clients through transitions to maximize adoption and value.
- Leverage product knowledge and consulting expertise to design solutions tailored to client needs and goals.
- Deliver impactful executive business reviews, showcasing progress, insights, and recommendations for future success.
- Collaborate cross-functionally with Sales, Product, Engineering, and Professional Services teams to meet client objectives.
- Monitor and analyze success metrics, using data to inform strategies and drive client engagement.
- Identify and pursue expansion opportunities, negotiating contracts and closing deals to grow revenue and enhance the client experience.
Compensation
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location.
Benefits
We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.
View the full details here: https://px.sequoia.com/globalcompanybenefits
At Degreed, We Value
Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.
Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.
Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.
By joining Degreed, you'll be part of a community that values learning, collaboration, and meaningful impact. If you're passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.
Work Environment & Physical Demands
Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.
For remote and hybrid roles, you'll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.
We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.
Additional Information
Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training.
Accessibility & Accommodations
We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.
Fair Hiring Practices
In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.
E-Verify Participation
Degreed participates in the E-Verify employment verification program.
Global Data Privacy Notice for Job Candidates & Applicants
If you are applying from certain locations, your data may be processed in accordance with regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
For more details on how we process applicant data, please review our Global Data Privacy Notice for:
https://explore.degreed.com/privacy/
https://degreed.zendesk.com/hc/en-us/articles/4409131149458-General-Data-Protection-Regulation-GDPR-Degreed-Update
By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws.
Fraudulent Recruitment Warning
Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team.
- ️ Degreed will never:
❌ Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms.
❌ Request sensitive personal or financial information in unsolicited communications.
❌ Offer jobs requiring upfront payments or promising unrealistic returns.
✅ Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process.
If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.
Salary : $130,000 - $180,000
