Outreach and Retention Coordinator (Train and Earn)

Program Description: Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $50 million. Goddard Riverside is one of New York City’s leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults across Manhattan and New York City.

Position Summary: The Education and Workforce Development Department is seeking experienced, dynamic, and highly focused individual(s) to serve as a full-time Outreach and Retention Coordinator in its Train and Earn Program located within Lincoln Square Neighborhood Center. This role operates under the direction of the program’s Director and will focus on participant recruitment and support case managers with program retention. The specialist should have the skills and personality to forge relationships with OSOW youth and encourage their participation and continuation in the program by ensuring participants have access to supportive services, especially during the follow up period, in coordination with case management staff. The specialist should be a “credible messenger” with strong community connections.

Schedule: Monday-Friday, 35 hours per week

Salary Range: $55,500 - $63,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Role, Responsibilities, And Essential Duties

Participant Admissions and Onboarding (20%)

• Collaborate with the EDW Participant Admissions Coordinator to identify OSOW (Out-of-School, Out-of-Work) youth through community outreach, social media, and partnerships with local organizations.
• Attend community events, job fairs, schools, and youth centers to promote the program.
• Familiarize new participants with the program’s goals, expectations, and available support services.
• Facilitate enrollment, onboarding, and the planning and implementation of orientation for newly enrolled participants.
  
  

Participant Engagement and Support (50%)

• Utilize wraparound services offered through the Education and Workforce (EdWF) Services team to develop and implement programming that supports Train and Earn participants and alumni in creating post-secondary or post-graduation plans aligned with their goals.
• Work closely with the Case Management Team to identify at-risk participants and develop individualized retention plans.
• Share participant insights and feedback with case managers to enhance client support.
• Track participant outcomes and provide ongoing support to ensure long-term success.
• Serve as the primary point of contact for alumni correspondence.
• Manage a caseload of current participants and alumni, assisting with their post-secondary plans.
• Plan and lead networking events for alumni on topics such as career exploration and college persistence.
• Collaborate with the Career and Alumni Services Hub (CASH) team to design a comprehensive professional development series for alumni pursuing full-time positions.
• Develop and facilitate educational and employment workshops tailored to participant and alumni interests.
• Coordinate college and career exposure activities, including on-site and off-site visits, workshops, and events, managing logistics like scheduling, transportation, and catering.
• Conduct ongoing assessments of retention strategies and targeted outreach efforts to engage program graduates and alumni.
• Use incentives and outreach to re-engage young individuals who have previously left the program.
  
  

General (30%)

• Collect and input necessary data, ensuring accuracy and completeness for weekly, monthly, quarterly, and annual reports.
• Actively participate in staff activities and cross-functional projects.
• Attend staff meetings, team meetings, and content meetings as required.
• Maintain data collection and metrics analysis for alumni relations activities.
• Ensure data integrity by accurately updating the database with event attendance and case notes.
  
  

Educational Requirements And Qualifications

Education & Experience

• Bachelor’s degree preferred or an associates degree with at least 2-3 years of relevant and successful experience.
  
  

Preferred Qualifications

• Bi-/Multilingual, Spanish, Haitian Creole, French
  
  

Knowledge, Skill And Abilities

• Working Knowledge: Community outreach strategies, including using social media and local partnerships, Basic event planning logistics (e.g., securing space, transportation, catering), Case management practices and individualized retention plan development, Data entry and maintaining database accuracy for reporting and tracking purposes, Incentive-based strategies to engage or re-engage program participants.
• General Knowledge: Youth development principles and practices, particularly for OSOW populations, Educational and Workforce development programming, including wraparound services, College and career planning resources and pathways, Professional development and career readiness programming, Common barriers faced by at-risk youth and strategies to overcome them.
• Thorough Knowledge: Program enrollment and onboarding processes, including participant orientation. Alumni relations, networking, and community-building strategies, Designing and facilitating workshops and events tailored to youth and alumni needs, Retention strategies for program participants and alumni, Assessment and analysis of program effectiveness and participant outcomes.
• Comprehensive Knowledge: Holistic approaches to supporting at-risk youth in achieving educational and career goals, Development and implementation of comprehensive professional development series, Coordination of large-scale educational and career exposure activities, Collaboration across teams (e.g., Case Management, CASH) to align goals and improve participant outcomes, data collection, reporting, and analysis.
• Skills: Case Management, Relationship Building, Service Coordination, Time Management, Communication, Collaboration/Teamwork, Writing Proficiency,
  
  

Physical Requirements/Working Conditions

• You may be required to lift up to 25 lbs or less.
• Standing for extended periods while facilitating workshops and events
• Environment: The role involves working in an office setting, at program sites, and occasionally in the community. Work may be conducted both in-person and virtually.
• Emotional Demands: The position involves working with participants experiencing personal, social, or economic challenges. The Coordinator should be prepared to handle emotionally charged situations and support individuals facing mental health concerns, trauma, and systemic barriers.
• Stress Factors: This role requires managing multiple cases, meeting deadlines, and adapting to evolving participant needs, which may contribute to periods of high stress.
• Mental Health Awareness: The organization encourages maintaining mental well-being and offers resources or support programs for staff mental health, including supervision, counseling resources, or wellness initiatives.
  
  

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.