Automotive Parts Counter Associate

WHO WE ARE:

Dejana Truck & Utility is a division of Douglas Dynamics, North America’s premier manufacturer and up-fitter of work truck attachments and equipment. Our belief is that our employees and culture are just as important to the company as serving our customers. We place a high value on building a team and working environment where individuals can succeed professionally and personally. We would love to have you join our team, where we offer top notch benefits, multiple avenues for advancement and a great working environment.

HOW YOU WILL CONTRIBUTE:

The Parts Counter role is a Customer Service position responsible for fulfilling customer parts orders and providing the installation and assembly team with the correct parts and equipment in a timely and consistent manner.

• Providing a friendly, outstanding customer experience in-person and over the telephone.
• Assisting the Parts Manager by ensuring inventory levels of parts are maintained.
• Managing the customer parts order process and resolving any order discrepancies in a timely manner.
• Administering customer warranty parts return and process all required invoices and paperwork.
• Receiving all incoming goods and checking against purchase order.
• Preparing and shipping customer orders, while ensuring order accuracy.
• Interfacing with / assisting the engineering and operations departments, as needed.
• Maintaining a clean and organized work-station.
• Covering the counter at other facilities when needed.
• Other duties as needed.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

WHAT WE OFFER YOU:

• Hourly rates ranging from $18 - $24.
• Opportunities for advancement.
• A fulfilling career with the ability to contribute to an Industry leader.
• A comprehensive suite of benefits.
• Competitive salary commensurate with experience.
• A generous 401-K match.
• Profit sharing for all full-time employees.

WHAT THIS ROLE NEEDS:

• High School Diploma or GED.
• 1-2 years in an automotive customer service/retail environment.
• Strong customer service skills are required.
• Strong computer literacy and experience with Microsoft software such as Excel, Word, and Outlook is required.
• Strong problem-solving skills.
• Strong verbal and written communication skills.
• Must be capable of teamwork, following up and following through, organization, and be detail orientated.
• Must have knowledge and understanding of truck equipment and/or automotive industry parts sales and service.

PHYSICAL & MENTAL ENVIRONMENT

• Most time will be spent sitting at a computer station in an open indoor setting.
• Periods of walking around the store or outside will be required.
• Regularly required to lift 25 lbs.
• Frequently required to lift 50 lbs.
• Occasionally required to lift 75 lbs.
• The employee must be able to safely tolerate an indoor temperature-controlled environment.
• While performing the duties of this job, the employee is regularly required to communicate and identify numbers for accurate order filling, payment processing, etc.
• The employee is regularly required to apply sound reasoning and logic in performing daily tasks.

WORKING ENVIRONMENT:

• This job is predominantly indoors in a store setting. Occasionally outdoors, depending on the needs of the customer.
• Varying temperatures between different areas.
• Will encounter a substantial amount of varying background noise.

Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees.

We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.

As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.

Dejana Truck and Utility Equipment is a proud sponsor of GEDWorks, a company sponsored program to help any employee (or their family member) earn their GED as they work for us.

Salary : $18 - $24