What are the responsibilities and job description for the Lash Studio Manager position at Deka Lash MN - Woodbury?
Benefits:
- Competitive salary
- Employee discounts
- Flexible schedule
- Paid time off
- Training & development
Job Opportunity:
Deka Lash, one of the fastest-growing brands in the beauty business, is hiring a Studio Manager for a recently opened eyelash studio located in Woodbury Lakes Shopping Center. This is a Full-Time position. Your time will be split between eyelash application and managerial duties.
Qualified candidates must have a current cosmetology or esthetician license with at least 2 years of working experience as a certified lash artist/technician. The candidates must also either have obtained or is planning to obtain a Minnesota Salon Manger license.
Bring your leadership skills and positive team player attitude to us for a wonderful opportunity to grow with us!
Job Benefits:
- Annual pay range $50K to $80K based on performance
- ✓ Above industry-standard base pay per hour
- ✓ Commission on every service performed and every product sold
- ✓ High-potential gratuity income
- ✓ Participation in an all-studio bonus program
- Flexible, yet consistent, days and hours, paid time off
- FREE lash services and discounts on products
Other Qualifications:
- Possess excellent leadership and management skills to create a positive, successful environment for staff and client
- Have a strong work ethic, integrity, a professional and welcoming demeanor
- Positive, proactive, and a team player
- Ability to multi-task and manage client and staff concerns in a timely and appropriate manner
- Ability to foster a TEAM environment
- Goal driven
- Must be willing to work some flexible schedules when an unforeseen staff availability issue occurs (including nights and weekends)
- Must be accessible when urgent unforeseen client or studio operation issues arise outside of working schedule
- Previous management experience in the beauty industry strongly recommended
Job Responsibilities:
- Provide eyelash extensions personally, in addition to leading staff and managing the studio
- Leading by example by modeling all activities through self-involvement
- Maintaining the morale of lash artists through positivity, motivation, and support
- Ensure Deka Lash branding and culture through consistency and continuity in all actions
Client-focused Responsibilities (as a Lash Artist)
- Provide astonishing lashes
- Educate clients on how to properly care for their lashes
- Upsell memberships, services, and products
- Engage clients with world-class service, including check-in/out
Client-focused Responsibilities (as a Studio Manager)
- Encourage the highest level of customer service staff-wide
- Respond professionally and in a timely manner to client experiences (both positive and negative) in person, on the phone or via social media
Staff-focused Responsibilities
- Coordinate and monitor the hiring and training of Deka Lash studio Lash Artists
- Phone screen and pre-interview; make interview/hiring recommendations
- Manage, monitor and mentor Deka Lash studio Lash Artists for ongoing success and future growth
- Schedule Monthly pack meetings to discuss goals, recognize staff, and review Monthly Refresher Sheets and Promotions
- Schedule monthly meetings with each lash artist
- Create Action plans
- Create and manage staff schedules, including handling same-day staff callouts
- Responsible for 90-day and annual Lash Artist performance evaluations
- Manage disciplinary actions involving Deka Lash studio staff, should they arise
Studio-focused Responsibilities
- Exceed industry sanitation standards
- Comply with and enforce Deka Lash Corporate policies, business practices, systems and processes
- Supervise and reinforce studio-level processes and systems
- Monitor and respond to studio email account
- Monitor and respond to studio and staff reviews
- Coordinate and lead local sales efforts (social media marketing, outreach, studio events)
- Ensure all studio systems are followed such as proper open/close, delinquent account procedures, cash handling, bank deposits, and inventory management
- Ensure the facility is clean, stocked, properly maintained and operationally sound
Salary : $50,000 - $80,000