What are the responsibilities and job description for the Central Access Phone Counselor position at DeKalb Community Service?
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured.
As a public, not-for-profit organization, Claratel Behavioral Health operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff.
Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential. Claratel Behavioral Health is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Read more on our recent CARF accreditation here.
JOB SUMMARY
As an important member of our Central Access team, triages routine and crisis calls from individuals and third-party callers seeking services with the DeKalb CSB. Demonstrates strong clinical judgment and sound triage decisions. Applies knowledge of psychiatric symptoms and diagnoses to determine appropriate level of care, including individuals that are homicidal, suicidal, or exhibit life-threatening behaviors. Identifies and triages clients with substance use disorders to appropriate ASAM level of care.
DUTIES AND RESPONSIBILITIES
- Demonstrates strong clinical judgment and sound triage decisions.
- Triages clients who are homicidal, suicidal, or exhibit life-threatening behaviors to determine appropriate level of care.
- Identifies and triages clients with substance use disorders to appropriate ASAM level of care.
- Provides linkage to DeKalb CSB's Mobile Crisis Unit for DeKalb Regional Crisis Center (DRCC).
- Manages and updates the intake calendar of DeKalb CSB's Central Intake unit.
- Triages requests for urgent and emergent response from the Georgia Crisis Access Line (GCAL).
- Demonstrates strong telephone skills including engagement skills that are vital to an effective triage.
- Actively contributes to the Central Access / Central Intake Unit and organization through on-going collaborative efforts.
- Utilizes "Pre-Admit" report to identify clients triaged by Central Access who have not come in for intake and need to be closed out of the system; close appropriate cases.
- Utilizes "Central Access : DRCC Discharge" list to identify clients who have been discharged from DCSB CSU that need to be contacted and a "Structured Follow-up" completed; ensure appropriate clients are contacted.
SKILL, COMPETENCY AND EDUCATION AND / OR LICENSURE REQUIREMENTS
INTER-RELATIONSHIPS
WORKING CONDITIONS
NEEDED ATTRIBUTES
Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so.
you that only those applicants selected for an interview will be contacted. We appreciate your
understanding and wish you the best of luck with your job search.
Applicants will be subject to an FBI Criminal History Record Check.
Claratel Behavioral Health participates in E-Verify ( Company ID : 226305 ).
Our Mission : Claratel Behavioral Health strives to provide the right service, for the right person, at the right time.
Our Vision : Claratel Behavioral Health envisions a community in which disabilities no longer limit potential.
Our Values :
Other details
Apply Now
