911 Telecommunicator

IMPORTANT

Please Note: To be considered for this position, applicants must pick up and submit an application form at our business office located at 1015 Marshall Rd, Rainsville, AL, 35986.

Applications submitted through really will not be considered.

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Duties:
- Receive emergency and non-emergency calls from the public
- Gather and record accurate information from callers
- Determine the nature of the call and prioritize response accordingly
- Transcribe and relay information to appropriate personnel or departments
- Operate and navigate computer-aided dispatch systems for data entry and retrieval
- Monitor multiple phone lines and radio frequencies simultaneously
- Provide pre-arrival instructions to callers in emergency situations
- Assist with dispatching emergency services as needed
- Maintain confidentiality and handle sensitive information with professionalism

Qualifications:
- High school diploma or equivalent required
- Valid certificate in telecommunication or related field preferred
- Excellent verbal communication skills with the ability to speak clearly and concisely
- Strong listening and comprehension skills to accurately transcribe information
- Ability to remain calm and composed in high-stress situations
- Proficient in using computer systems for data entry and retrieval
- Familiarity with phone systems, including multi-line phones and call transferring
- Conflict management skills to handle difficult callers with empathy and professionalism

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: From $14.95 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Rotating weekends

Work Location: In person

Salary : $15