Human Services Administrator

HUMAN SERVICES ADMINISTRATOR
Job Code: 75400 Salary Grade: 22 FLSA: Exempt, Salary Range: $68,778 - $110,732

Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Manages, directs and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; processes employee concerns and counsels or disciplines as appropriate: completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.

Organizes, prioritizes, and assigns work; prioritizes and schedules work activities to meet objectives in a fast-paced environment; ensures subordinates have proper resources needed to complete assigned work; monitors status of work in progress and inspects completed work; confers with assigned staff to assist with complex situations and provide technical expertise; provides progress and activity reports to management; assists with the revision of procedure manuals as appropriate; and provides oversight to contractors providing services under assigned area of responsibility.

Supports department and County’s strategic objectives; plans and manages operational activities and resources for assigned division which help drive positive outcomes that align with County objectives; determines division priorities, goals and objectives; assists in strategic planning; designs division programs /processes and evaluates their effectiveness; and provides program updates to director.

Assists in preparing annual budget for area of assignment; monitors expenditures to ensure compliance with approved budget; prepares bid requests, purchase orders, and other financial documentation

Assists in developing short- and long-term goals, plans, and objectives for the department; researches and assesses current and future human services needs and offerings to support the department’s strategic plan as assigned; and makes appropriate recommendations.

Monitors programs on a macro level to ensure consistency with the consolidated plan; tracks expenditures against funding commitments and match requirements; evaluates program design/implementation against program specific rules; performs risk assessments and identifies potential problems in program compliance or overall service delivery; develops performance measures to be used in the evaluation of programs and projects; drafts written agreements with sub-recipients; and develops project and monitoring schedules for service providers.

Assists in the administration of countywide human services; revises and updates division policies, and procedures; gathers, compiles and analyzes complex statistical data and prepares program activity reports, correspondence, BOC Agenda Items, and other documents as needed; and advises departmental managers/supervisors and County administrators regarding human services practices and issues.

Monitors human services projects on a micro level; reviews performance and activities of third-party service providers to ensure compliance and adherence to program requirements; makes site visits and conducts desktop reviews to assess progress; reviews financial expenditures and request for funds to ensure funds are spent in accordance with the funding agreement and applicable regulations; compiles performance data and tracks activities per contract stipulations, service agreements, and project schedules; and prepares program evaluations and/or performance measurement reports for review by supervisor.

Monitors, assesses, and documents the performance of grant sub-recipients and program participants to ensure compliance with program requirements and applicable local, state, and federal regulations; and ensures overall compliance of the programs administered by the department and by individual recipients and participants.

Develops public and private partnerships; develops aging well/homebound/home repair services program; provides volunteer management; and develops pilot programs /community events.

Coordinates planning of new senior facilities and facility improvements; conducts market analyses for human services projects; and contracts with other municipalities for human services.

Assists in establishing a clear vision and direction for multi-purpose senior centers and community senior centers; ensures programing addresses the needs of the communities served; and ensures facilities foster a secure and healthy environment.

Monitors transportation service delivery to ensure consistency with the consolidated plan; assists with long-term planning for transportation services; and conducts needs assessments related to transportation resources and recommends budget enhancements as needed.

Serves as a liaison between the department and partnering agencies; meets regularly with participants to answer questions, provide technical assistance, explain program information, review submission of program documentation, and to resolve problems; and coordinates and facilitates training and orientation workshops.

Identifies, documents, and initiates corrective action for customer service issues or potential discrepancies in program compliance; documents issues and notifies program managers and service providers; follows departmental procedure to initiate a resolution process or other applicable procedures as appropriate; and provides follow-up measures to ensure agencies/sub-recipients are adhering to standards and compliance deficiencies are corrected.

Oversees and participates in the maintenance of files and records pertaining to programs monitored; compiles and/or monitors various administrative and/or statistical data pertaining to departmental operations; performs research as needed; makes applicable calculations; analyzes trends; and prepares or generates reports.

Minimum Qualifications:
Bachelor’s degree in Public Administration, Business Administration, Sociology, or closely related field required; five years of progressively responsible experience in one or more of the following program administration areas: grants, transportation, senior services, quality assurance/performance improvement, and external affairs; to include lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia driver’s
license.