Permits Technician

Salary Range: $40,609 - $65,381

Essential Functions: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Performs customer service functions by telephone, email and in person; provides information and assistance related to division services, activities, procedures, fees, forms, or other issues; assists the public in completing applications and other forms as needed; responds to questions/complaint; researches problems; and initiates problem resolution.

Processes permit applications for all work requiring inspections or permits and Certificates of Occupancy; reviews applications for accuracy/completeness; verifies proper County business licensure, state licensure, home builders licensure, zoning designations, etc.; accepts construction plans and plan documents associated with permit processing; and enters information into database.

Issues over the counter permits for residential repairs, residential alterations, mechanical electrical and plumbing permits; processes applications for the approval of new construction, additions, signs, special administrative permits, Watershed reviews and inspections, Fire Marshal reviews and inspections; verifies state/local licenses when applicable; ensures paperwork is complete and filed; ensures information is entered into database; and submits completed permit to customer.

Receives moneys in payment of permit fees; calculates permit fees; records transactions, issues receipts, and forwards revenues as appropriate; prepares/updates daily administrative report of base fees; reports daily count of permits issued each day and payments collected; and submits reports to finance department.

Processes contractor registrations; issues and renews registration for a variety of contractors including electrical and low voltage, plumbing, sprinkler, suppression and HVAC; and verifies state and business licenses.

Supplemental Information Specific to Planning & Sustainability:

Support in tracking of escalation within the Planning app. This role assists with navigating the permitting process by researching and ensuring a solution if found on how to move all projects through the permitting pipeline. All applications comply with DeKalb County codes, ordinances, and development regulations.

Serves as a frontline representative for the Planning and Sustainability Division and plays a critical role in researching each project in Hansen and Project Dox system. The is a liaison role that will facilitate a close working relationship between people and organizations.

Key Responsibilities:

• Receive, review, and research escalation issue reported to Planning & Sustainability.

• Conduct preliminary research for completeness and compliance with applicable codes, ordinances, and regulations.

• Provide assistance and information to managers developers, property owners, engineers, and the public regarding permit requirements, submittal procedures, and development standards.

• Coordinate permit review and routing to appropriate internal departments and external agencies.

• Maintain and update escalation/issue tracking systems and databases.

Minimum Qualifications: High School diploma or GED required; one year of experience in customer service; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia driver’s license

Preferred:

ICC Permit Technician certification