What are the responsibilities and job description for the RSR Field Service Manager position at Del-Air Heating & Air Con?
Job Description
Job Description
Del-Air is seeking a dynamic and goal-oriented RSR Field Service Manager to join our high-performing team! The ideal candidate is a self-motivated leader with a proven track record in driving service revenue and influencing financial performance. If you're an elite star with a passion for people development, superior customer service, and achieving exceptional results, this could be the perfect opportunity for you.
Prior HVAC management experience is required, and significant field supervisor experience is necessary, with a demonstrated ability to lead teams, drive performance, and meet revenue targets.
As the RSR Field Service Manager , you will directly manage a team of up to 5 field supervisors and over 30 service and maintenance employees. With a projected service revenue plan of over $7 million for 2025, you will coordinate HVAC services and repairs to meet customer needs while ensuring consistent revenue growth, high performance, and exceptional customer satisfaction.
Key Responsibilities :
- Service Revenue Growth : Drive revenue growth by coaching and training field staff to meet and exceed individual and team goals. Ensure consistent alignment of team activities with revenue targets.
- Leadership and Team Development : Lead with a positive, results-driven approach. Conduct regular one-on-ones, performance reviews, and provide constructive feedback to develop both technical and sales skills. Reward and discipline team members as necessary, fostering a high-performance culture.
- Sales and Service Training : Provide ongoing sales training, utilizing industry-leading sales training or similar to boost team performance and technical expertise.
- Customer Service Excellence : Oversee customer service standards, ensuring field staff provides exceptional service. Respond to customer inquiries and concerns in a timely manner, stepping in as needed for complex or escalated issues.
- Emergency Management : Effectively manage emergencies, ensuring swift and efficient resolution while maintaining high-quality service standards.
- Cross-Department Collaboration : Collaborate with other departments to ensure cohesive team performance and customer satisfaction.
- Stay Current on Industry Trends : Keep the team up-to-date with technological advancements and industry best practices, ensuring the highest standards of service delivery.
Qualifications :
Why Join Us?
If you're ready to make an immediate impact in a role that offers significant responsibility, a dynamic team, and the opportunity to drive meaningful growth, we want to hear from you!
