What are the responsibilities and job description for the Sales/Service Coordinator position at Del-Air Heating & Air Con?
Job Description
Job Description
DEL-AIR Plumbing, Air Conditioning, and Electric is a rapidly growing industry leader with several locations serving Central Florida - Clermont, Davenport, Volusia, Jacksonville, Vero Beach, Sanford (headquarters), Sarasota, and Tampa
DEL-AIR is a growing industry leader with several locations serving Central Florida - Clermont, Davenport, Volusia, Tampa, Jacksonville, Vero Beach, Sanford (headquarters), and Sarasota.
Primary Responsibilities : Under limited supervision, the sales & service coordinator will communicate with customers regarding their comfort consultations and installation sale agreements. Also coordinates the sales representatives’ schedules with service technicians to dispatch them in tandem to HVAC calls. Has complete control of the coordination of Sales and Service Representatives.
Specific Duties & Tasks :
- Responsible for providing best-in-class customer service to current and prospective customers.
- Navigating through incoming and outgoing calls, and dispatching calls to the appropriate sales team member
- Entering customer's information in company database and providing assistance to ensure that inquiries are handled efficiently.
- Managing & deescalating customer concerns and work to resolve them efficiently and effectively.
- Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
- Responsible for special projects as requested by management and other duties / responsibilities as assigned to meet the ongoing needs of the organization.
- Ensure compliance with all Del-Air policies and procedures.
Qualifications :
Benefits offered by Del-Air :
We are accepting applications by replying to this job posting. Please submit a resume or detailed description of the job history to be considered for the position.
We are an Equal Opportunity Employer and a Drug-Free Workplace
