Information Technology Support Technician (onsite)

Summary:   We are seeking an IT Technician who will organize network development and maintenance in our manufacturing and office environments. You will design and service the network in ways that optimize its performance and reliability, ensuring smooth operation of business. You should be competent and possess a great passion for technology. An analytical mindset and strong critical thinking skills are also required.   

Essential Duties and Responsibilities:  

• Maintaining and supervising computer networks, software, connections, and cabling
• Troubleshooting system failures and identifying roadblocks in the network
• Fixing problems in the LAN infrastructure and testing and configuring software
• Maintaining and support for phones, fax, and printers, office equipment, etc. 
• Evaluating servers’ performances and debugging issues (servers’ virtualization).
• Scheduling upgrades and maintenance without interrupting business workflow
• Providing technical direction and giving training to coworkers about network systems
• Maintenance of SharePoint document libraries.
• This is a hands-on hardware and software support role working directly in a “customer service” support role.
• Deployment and enrollment of new user’s devices (PC and Smartphones) using MDM solution (Microsoft Intune) assist with IT related project(s) as needed. 

 Qualifications:

• B.S. or B.A. degree in computer science, computer engineering or other relevant area; additional certifications preferred.  
• Ideal candidate will possess a minimum of 1-3 years’ experience working in a Network Technician or relevant position.
• Must be computer proficient using Microsoft Office 365 applications. 
• Knowledge in ERP systems workflows (SAP S4/HANA) preferred. 
• Exceptional knowledge of common software and hardware
• Effective communication and teamwork skills
• Basic knowledge of Microsoft Entra ID (Azure) infrastructures
• Previous experience in a manufacturing environment required
• Excellent diagnostic, problem-solving and analytical skills
• Experience with PLCs preferred.

(Note:  This position is not open to Sponsorship. Relocation assistance is not offered.) 

 Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may frequently lift and/or move up to 50lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment:  

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a manufacturing and office environments which includes temperature fluctuations (hot and cold) and dust.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually low to moderate.