Warehouse Supervisor

Position Summary :    Supervise all aspects of the warehouse operations of a small to mid-size 24 X 7 manufacturing facility. Oversight of the activities for associates in the pick, pack, and shipping operations and a Third-Party Logistics onsite vendor. Interacts with manufacturing operations and, sales / marketing functions to ensure full customer satisfaction. This position will facilitate the inbound and outbound distribution of our products to our customers in a timely and efficient manner while properly supervising associates to ensure full customer satisfaction.

Responsible for ensuring that all warehouse receiving functions are completed accurately and in a timely matter. Keeps records on all incoming shipments. Works in a professional manner that meets the company’s standard for housekeeping safety, security, and accuracy.  This role also requires strong problem-solving skills to ensure rapid and effective resolution of issues such as short shipments, incorrect items, and tracking delays. The ideal candidate will proactively coordinate with Sales, Customer Service, and Warehouse teams to anticipate and mitigate potential disruptions, ensuring customer satisfaction and operational efficiency.

Essential Duties and Responsibilities :

• Ensure a high level of internal and external customer service.
• Coordinate all less than pallet orders for pick bay, turret, and handheld to ensure ship dates are met.
• Support the shipment of all goods produced.
• Indirect management of associates engaged in shipment of all orders and three (3) direct office support staff.
• Oversees pick bay operations to ensure that identifying information and counts, weighs, or measure of items of outgoing shipments to verify information against bills of lading, invoices, orders, and / or ensure appropriate labeling requirements are met.
• Develop and maintain all Shipping Department procedures to ensure maximum order fulfillment utilizing efficient and cost-effective techniques.
• Ensure correct shipment of all orders and related paperwork.
• Resolve all pick bay errors to meet customer expectations.
• Prepare monthly (or as required) reports to management team.
• Responsible for always keeping an adequate supply of all shipping related materials on hand.
• With warehouse office staff, schedule and approve vacations and time off, or administer disciplinary action. Approve and process in a timely manner to payroll all necessary information to process payroll.
• Prepares and conducts performance appraisals and apply company policies.
• Receive all inventory items into the system. : Gathers and enters all data relative to receiving containers, outsourced material into AS / A400 / SAP and I-Tile in a timely matter.
• Collaborate closely with Customer Success team to resolve shipment discrepancies (e.g., short shipments, incorrect items) and ensure timely communication of tracking information to customers.
• Proactively monitor warehouse workload and coordinate with customer success team to adjust outbound shipments as needed, balancing warehouse efficiency with customer expectations.
• Ensure inventory accuracy by conducting regular audits and working with warehouse staff to minimize errors, damages, and discrepancies.
• Oversee the quality control process for outbound shipments, ensuring that all products are properly packaged and in optimal condition before leaving the facility.
• Coordinate all inbound deliveries :  Unload or coordinate with Lead forklift operator to have all inbound deliveries unloaded and verify material with packing slips. Deliver or coordinate all deliveries to departments. IE : Glaze, Maintenance, Office, etc.
• Coordinate with Sales / Customer Service / Crowder Tile all sample orders. :  Communicate with all involved and monitor each step of the process until the samples are shipped to the customer.
• Monitor and maintain inventory sample inventory to ensure accuracy. : Regularly check physically and virtually at Crowder Warehouse 64, 20 adjust inventory and assist Crowder as needed.
• Coordinate & order warehouse supplies. : Develop procedure for ordering and maintaining min.-max. levels for all warehouse supplies. Keep storage areas for these items clean and organized.
• This position is also the designated Train the Trainer for P.I.T. Training certifications for all associates.
• Performs other duties as assigned.

Supplemental Job Functions :

Qualifications :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may frequently lift and / or move up to 50lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment :

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a manufacturing and office environments which includes temperature fluctuations (hot and cold) and dust.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.