What are the responsibilities and job description for the CALL CENTER OPERATOR (PART-TIME POOL) position at Del Mar College?
Department
Student Enrollment Center
Position Type
Non-Exempt
Employment Status
Part-Time
Salary
$10.00 / Hourly
Open Date
09/11/2018
Close Date
Open Until Filled
No
Position Summary Information
Job Description Summary
The purpose of this position is to provide clerical and reception support to a department and for related department activities. This is accomplished by answering the phone and providing information, directing callers and visitors to activities and information, processing forms and correspondence. Other duties include entering information and maintaining records, mailing documents, and assisting with other general office activities.
Minimum Qualifications
High school diploma or GED equivalency. Six months office/clerical related experience.
Required Job Knowledge, Skills, Abilities
Demonstrated ability to problem solve by questioning, organizing, researching, analyzing, processing, and interpreting information. Ability to work independently and as a team member. Ability to handle multiple tasks and responsibilities. Ability to learn and adhere to the college policies and procedures.
Preferred Qualifications
Call center experience Higher education experience
Special Instructions to Applicants
This is a security-sensitive position. Employment resulting from this advertisement is subject to federal laws that require the verification of identity and the legal right to work in the United States. Employment is contingent upon the successful completion of a criminal background and reference checks. The College reserves the right to cancel or extend all recruitment actions. Del Mar College is an Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Job Duties
Job Duty
Answers the phone, takes messages and refers callers as appropriate. Refers visitors to other departments and areas of the college. Maintains calendars, open and route mail/assist with mailings (stuff envelopes, mail/email schedules, receipts, and other information requested by students, faculty and staff), composes correspondence and maintains files of documents and related information. Promotes Recruitment & Outreach initiatives through outgoing calls to prospective & current students.
Job Duty
Enters information into records storage systems and files documents.
Job Duty
Verifies and submits forms or documents to other offices, including student data, special program information, class schedules or tuition information.
Job Duty
Utilize the Student Information System to process and research student questions in regards to their admission status. Image and prepare all related student admissions information via the college’s document imaging system.
Job Duty
Maintain current knowledge of international student admissions protocols and policies. Work day, evening and weekend hours as needed to support admissions and registration initiatives and special events throughout all College campuses and centers.
Job Duty
Maintain communications with prospective students’ admissions inquiries via email and other related electronic methods. Additional related duties may be assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a high school diploma or GED equivalent?
- Yes
- No
- * Do you have six months office/clerical related experience?
- Yes
- No
Applicant Documents
Required Documents
Optional Documents
- Resume
- Letter of Interest
- Transcripts
Salary : $10
