What are the responsibilities and job description for the Shuttle Ambassador position at Del Mar Fairgrounds/22nd District Agricultural Association?
Job Overview
This position provides a variety excellent customer service functions (e.g., customer relations, crowd control, loading and unloading passengers from shuttle buses).
Duties and Responsibilities include, but are not limited, to the following:
- Greets guests with a friendly smile, warm welcomes and thank you.
- Provides prompt and courteous customer service by evaluating guests needs through empathy, listening, specific questioning and effectively resolves matters through appropriate action, service r solution.
- Provides guests with directions to different areas and information of activities planned for the day.
- Interacts with guests to provide assistance on all things related to guests to ensure they have an enjoyable experience.
- Consults guests and gets approval from guest before assisting them and moving their property.
- Provides memorable guest service while engaging with guests as you support guests flow and lines and capacity in your assigned area.
- Control access at shuttle buses loading and unloading areas and ensures all guests are in safe locations prior to bus departing.
- Greets and verbally assist guests getting on and off the shuttle bus.
- Complies with all safety policies, guidelines, and procedures.
- Performs other related duties as assigned.
- Promotes the District's F.A.I.R. values by creating a quality guest experience for both internal and external customers.
Qualifications
- Excellent customer service, communications skills, and problem-solving skills.
- Good judgement and professionalism.
- Ability to work cooperatively with team members and others.
- Must be at least 18 years of age.
Working Conditions
- Ability to stand for long periods of time.
- Moves objects up to 50 pounds.
- Involves some exposure to hazards or physical risk that require following safety precautions.
- Works outdoors and is exposed to weather conditions, dust, dirt, and exhaust fumes.
- Works a flexible schedule including nights, weekends and holidays when necessary.
Salary : $17 - $18
