What are the responsibilities and job description for the Client Manager position at Del Monte Fresh Produce Company NA, Inc.?
Purpose of Position :
This position will be responsible for providing customer management, generate repeat business, and supply customers with the products they have ordered. Serve as the interface between the customer, the sales team, and operations. They may be assigned to small existing client accounts that may not be managed by a Salesperson. Perform customers service related tasks; answering phones, addressing inquires, providing product and service updates by communicating with customers (internal and external). Ideal candidate will have enthusiastic attitude, be an active listener, problem solver and detail-oriented. The individual will also collaborate with other departments to promote company's product line and ensure continued satisfaction and success. Focuses on nurturing client relationships, customer satisfaction, and generating upsell opportunities.
Accountabilities :
- Primary point of contact for designated accounts, serving as an advocate for customer needs to drive success, while supporting our customers and partners in their efforts.
- Perform customer onboarding, periodic business reviews, and proactively alert customers of any impending issues.
- Identifies risk and consults with customers to recommend best course of action for impending issues.
- Collaborate closely and effectively with Operations and Sales teams to ensure alignment with customer needs and business operations.
- Develop and constantly improve processes to engage customers and provide recurring value.
- Communicate with the Sales Support Manager, Directors, District Sales Managers and Operations to gain an understanding of Del Monte's current and future supply of each product line, based on orders and customer requests.
- Advise the customer regarding the advantages of the different products we offer.
- Manage, enter and maintain sales orders.
- Assist with order rejections, and resolution of claim approval process.
- Point of contact within their region location (DC or Office)to process customer credits, deductions, pricing issues, etc into the appropriate systems
- Work with the Office Staff and Office Manager to ensure that all delivery discrepancies are resolved in a timely manner. This involves the gathering and distribution of documents that support order adjustments.
- Send notifications to the appropriate operational departments to ensure that all customers will be supplied with the requested product on the requested day.
- Drive internal process improvement initiatives.
- Design and develop innovative solutions to meet customer requirements.
- Facilitate resolution of customer issues by coordinating responses when required.
- Weekend coverage might be required based on company needs.
- Special projects as assigned.
Minimum Skills Required :
Preferred :
DEL MONTE FRESH PRODUCE IS AN EEO / AA / V / H
