What are the responsibilities and job description for the Dispatch Specialist position at Del Monte Fresh Produce Company NA Inc?
This position will be responsible for developing relationships with customers and arranging freight transportation to meet their needs. The most successful freight brokers are comfortable working in a fast-paced environment and have exceptional problem solving and organizational skills.
Accountabilities:
- Customer Acquisition and Development.
- Contacting new customers
- Customer acquisitions
- Developing and increasing profitable volume with existing and newly acquired shippers
- Building relationships with developing accounts
- Using strong relationships to understand customer’s business, better qualifying them to identify and solve the customer’s problems
- Delivering exceptional customer service
- Uphold the company standard following the company principles of Customer, Company, Office
- Carrier Acquisition and Development:
- Contacting and building relationships with carriers
- Increasing capacity for specific projects and lanes
- Increasing the overall capacity for the office and company
- Uphold the company standard following the company principles of Customer, Company, Office
- Branch Operations
- Daily operations of accounts in the office. This includes:
- Building loads
- Setting up carriers
- Updating/check calls
- Scheduling pickup and delivery appointments
- Updating customer systems
- Updating customers with critical information, etc.
Minimum Skills Required:
- Proficient knowledge of supply chain strategies and distribution systems.
- Organized and able to multitask
- Self-motivated, enthusiastic team player who excels in a fast-paced environment
- Minimum of 1 year experience in customer service/sales in a transportation environment
- Excellent and effective communication skills (both verbal and written)
- Strong customer service orientation and excellent work ethic
- Ability to quickly process information and make decisions
- Effective negotiation and problem-solving skills, and ability to handle conflict
- General computer skills- proficiency with MS Office
- Good organization, and analytical skills
- Excellent oral, written, and interpersonal communications skills
- Ability to work as a team player.
Preferred:
- BS Degree in Logistics or related field
- Deep knowledge of the Logistics/Warehousing Industry with corresponding certifications.
- Experience in logistic systems analysis, spreadsheet modeling and compilation of large data sets
- Advanced MS Excel skills
- Advanced analytical skills
- Bilingual in Spanish would also be a plus
***Please note: This position does not qualify for relocation expenses.***
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DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H
