What are the responsibilities and job description for the Branch Experience Specialist I (Full-Time) - Santa Fe, NM position at Del Norte Credit Union?
Description
The successful candidate will provide assistance to our valued members and be responsible for processing a variety of paying and receiving transactions and for balancing cash daily, opening new accounts & maintenance while providing outstanding member service. We are seeking out-going & friendly, professional, self-motivated candidates with strong customer service skills, high attention to detail and effective communication skills.
Essential Functions & Responsibilities:
- Assist members of the credit union with their financial needs in a professional, friendly, knowledgeable, and timely manner.
- Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
- Process paying and receiving transactions to include: deposits, loan payments, cashiers checks, and issuance of gift and travel cards, closing accounts, stop payments, address file maintenance, answering questions about products and services, and problem resolution. Maintain and balance operating cash daily.
- Maintain and balance operating cash daily
- Greet members/guests to establish rapport and direct to appropriate area.
- Promote a needs based member education culture within the branch to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.
- Work effectively in a team environment contributing to the success of the branch and organization.
- Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
- Perform other related job duties as assigned.
Performance Measurements:
This role is eligible for a $1.00 per hour differential. This differential will be added to your hourly rate after 90 days of employment. If you depart this role, your hourly rate will be REDUCED by this $1.00 per hour differential.
Salary:
Level I:
The salary range for this position is $15.77 - $19.71 an hour. New hires are typically brought into the organization at a rate between the range minimum and the range maximum, depending on qualifications, internal equity, and the budgeted amount for the role.
Level II:
The salary range for this position is $17.39 - $21.74 an hour. New hires are typically brought into the organization at a rate between the range minimum and the range maximum, depending on qualifications, internal equity, and the budgeted amount for the role.
Senior:
The salary range for this position is $19.32 - $24.15 an hour. New hires are typically brought into the organization at a rate between the range minimum and the range maximum, depending on qualifications, internal equity, and the budgeted amount for the role.
Benefits:
- Medical, Dental and Vision insurance. Available the first of the month following date of hire.
- 401(k) - Traditional or Roth
- Paid Time Off
- Eleven paid holidays/year
- Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
- Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.
Work Location:
- Primary Location - Cerrillos Branch in Santa Fe, NM
Requirements
Experience:
- A minimum of six months of similar or related experience.
- Strong cash handling and customer service experience.
Education:
- A high school education or GED.
Interpersonal Skills:
- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
- Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills:
- Ability to handle sensitive information with complete confidentiality and professionalism
- Professional appearance and demeanor
- Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values
- Conduct themselves and members fairly, ethically, and with confidence
- Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities
- Must have good communication and PC skills
- Critical thinker and effective problem solver
- Collaborative service skills
- Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations
- Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications.
Physical Requirements:
May require siting or standing for extended periods of time.
Salary : $16 - $20
