Card Service Specialist I - Espanola, NM

Description

The primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow team mates. Exemplify Del Norte Pride to live with character, feel with empathy, and act with passion; a key component of this is to identify the financial needs of the member and recommend an appropriate credit union solution. 

Essential Functions & Responsibilities:

• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Performs tasks associated with account adjustments, file maintenance, research, resolution, and other clerical duties in support of complex debit, credit and ATM card disputes and chargebacks within regulatory and departmental timeframes. Performs tasks associated to Business Card Services, opening new business cards, adjustments, file maintenance, research and resolution.
• Provides prompt, efficient, accurate, courteous and personalized service.
• Promotes a needs based member education culture within the department to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.
• Work effectively in a team environment contributing to the success of the department and organization.
• Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
• Performs other related job duties as assigned.

Salary: 

The pay range for this position is $17.39 to $21.74. New hires typically brought into the organization at a rate between the range minimum and the range maximum, depending on the qualifications, internal equity and the budgeted amount for the role. 

Benefits:

• Medical, Dental and Vision insurance. 
• 401(k) - Traditional or Roth
• Paid Time Off
• Eleven paid holidays/year
• Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
• Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs. 

Requirements

Experience: 

One year to three years of similar or related experience.

Education:

 A high school education or GED.

Interpersonal Skills: 

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: 

• Professional appearance and demeanor
• Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values
• Conduct themselves and members fairly, ethically, and with confidence
• Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities.
• Handle sensitive information with complete confidentiality and professionalism
• Must demonstrate effective communication and PC skills
• Critical thinker and effective problem-solver
• Collaborative service skills
• Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations
• Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications

Physical Requirements:

May require sitting for extended periods of time. 

Work Environment: 

Work is primarily performed within a professional office setting. Hybrid work is possible with approval from supervisor and will be subject to change based on the needs of the organization or department.