Franchise General Manager Store 1403

Job Summary: The General Manager is responsible for overseeing all aspects of the organization's operations, ensuring its growth, profitability, and success. They provide strategic leadership, manage day-to-day operations, and foster a positive work environment. Key Responsibilities: 1. Leadership and Management: Provide strong leadership to department heads and staff. Hire, train, and manage key personnel. Set and monitor performance goals. 2. Strategic Planning: Develop and implement long-term strategic plans. Analyze market trends and make informed decisions. 3. Financial Management: Create and manage budgets. Monitor financial performance and implement cost control measures. 4. Operations Management: Oversee daily operations for efficiency and quality. Streamline processes and workflows. 5. Customer Relations: Maintain a focus on customer satisfaction. Address customer concerns and develop strategies for customer retention. 6. Business Development: Identify new opportunities and markets. Develop and implement growth strategies. 7. Compliance and Legal Matters: Ensure compliance with laws and regulations. Manage legal matters and contracts. 8. Reporting and Communication: Report to senior executives or the board. Communicate goals, strategies, and results to stakeholders. 9. Problem Solving: Resolve operational and personnel issues. Make informed decisions to overcome challenges. 10. Performance Evaluation: - Evaluate department and employee performance. - Implement performance improvement plans. 11. Continuous Improvement: - Identify opportunities for process improvement. - Stay updated on industry trends and technologies. 12. Risk Management: - Identify and mitigate risks to the organization. - Develop risk management strategies. Skills: Strong leadership and management skills. Excellent communication and decision-making abilities. Financial acumen. Problem-solving and strategic planning skills.