What are the responsibilities and job description for the Office Mgr position at Del Toro Insurance Agency Inc?
Job Description
Job Description
Job description
Overview
The Office Manager / Agent in Charge oversees daily operations at a Del Toro Insurance office, ensuring staff management, sales performance, customer service, and operational efficiency. This role fosters a productive work environment, drives business growth, and aligns operations with company goals, collaborating with team members and senior management to achieve business and customer satisfaction objectives.
Key Responsibilities :
- Team Leadership : Drive sales, service, and retention goals.
- Office Operations : Ensure the office is properly staffed and operational.
- Team Management : Supervise CSRs and Agents to ensure task completion.
- Client Escalations : Address and resolve client concerns quickly.
- KPI Achievement : Meet sales, retention, and compliance targets.
- Business Growth : Implement strategies to attract new clients.
- Performance Tracking : Monitor and report team performance metrics.
- Cash Handling : Ensure accurate cash management and deposits.
- Staff Development : Support hiring, training, and coaching.
- Sales Culture : Foster a new business sales environment.
- Reporting : Provide monthly reports on team progress and issues.
Requirements :
