What are the responsibilities and job description for the Agent/CSR position at Del Toro Insurance?
Job Description
Job Summary: We are looking for a Bilingual Call Center Agent (English/Spanish) to handle inbound and outbound calls, provide excellent customer service, and support our client’s insurance needs.
Responsibilities
Job Summary: We are looking for a Bilingual Call Center Agent (English/Spanish) to handle inbound and outbound calls, provide excellent customer service, and support our client’s insurance needs.
Responsibilities
- Respond to customer inquiries and provide accurate information in English and Spanish.
- Assist clients with policy Sales, updates, billing inquiries, and claims.
- Process payments and offer support for insurance products.
- Resolve customer concerns with professionalism and efficiency.
- Maintain accurate records of customer interactions.
- Fluent in both English and Spanish (Written and spoken)
- Prior experience in a customer service or call center environment preferred.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced, team-oriented environment.
- High school diploma or equivalent.
- Competitive pay
- Comprehensive training provided.
- Opportunities for career growth.
