What are the responsibilities and job description for the Banquet Operations Manager position at Delamar Hotel Collection?
Delamar Mystic - A Prime Special Event Destination
The Delamar Mystic is seeking a highly skilled Banquet Operations Manager to join their growing team. This individual will be responsible for overseeing and coordinating events, such as banquets, conferences, and weddings, held at the hotel.
The ideal candidate will have 3 years of hospitality experience, particularly in banquet or event management roles. They will possess strong leadership and team management abilities, excellent communication and interpersonal skills, and organizational skills with attention to detail.
Key Responsibilities:
- Event Coordination: Oversee all aspects of banquet events, including setup, catering, and guest services. Ensure the event runs smoothly according to the client's requirements and expectations.
- Team Management: Supervise and lead banquet staff during events. Train and assign tasks to staff, ensuring efficient service delivery.
- Client Interaction: Communicate with clients before and during events to understand their needs, preferences, and expectations. Provide solutions to any concerns that arise.
- Vendor Management: Work with suppliers and vendors, including catering, floral, audio-visual, and decor services, to ensure the event's success.
- Event Setup and Breakdown: Supervise the setup and breakdown of banquet rooms, including table arrangements, decorations, and equipment.
- Quality Control: Monitor the quality of food, drinks, and service to ensure customer satisfaction. Address any complaints or issues in a timely manner.
- Compliance: Ensure all health, safety, and regulatory requirements are met during events.
- Reporting: Provide post-event reports and feedback to senior management.
