What are the responsibilities and job description for the Reservation Agent position at Delamar Hotel?
DELAMAR HOTEL COLLECTION- is seeking a Reservations Agent to join their team. The Reservation Agent is responsible for answering multiple phone lines and entering all hotel reservations in a timely and accurate manner.
ESSENTIAL RESPONSIBILITIES:
1. Responsible for handling incoming calls to the reservations department in a professional, efficient, friendly manner. Should be available to answer the phone within 3 rings utilizing the appropriate protocol in handling the guest inquiries.
2. Responsible for keeping accurate records of all paper transactions and will be responsible for handling email and fax communications within the department in a timely and professional manner.
3. Responsible for handling all reservations from website and GDS and transferring them into the OPERA PMS.
4. Responsible for making sure all reservations and guest details are updated, and requests are communicated to other concerned departments prior to the guests' arrival.
5. Must be willing to help the front office team when required.
6. Responsible for booking all Spa appointments and coordinating with Spa employees.
REQUIREMENTS:
Must have experience working as an Reservation Agent in a hotel setting.
Flexible schedule- includes weekends and holidays.
Must have a great phone voice and strong customer service skills
Previous hotel experience preferred.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
