Director, Personal Lines

Director, Personal Lines

Classification : Salary-Exempt

Location : Wellesley, Worcester, or Franklin, MA

Job Type : Full Time, 40 hours / week

Deland, Gibson is looking for a Director of Personal Lines to join our team. The successful candidate will be a strong leader and operationally minded. They will maintain high standards of client experience, have a thorough understanding of our agency's internal systems and workflows, and provide peace of mind through proactive service.

What you'll do :

• Manage Personal Lines Department across multiple locations
• Develop and maintain departmental workflows and procedures
• Identify, design, and participate in implementation strategies for continued growth of the department including opportunities to cross-sell and round-out coverage
• Assist Supervisors with the mentorship and development of Client Advocates and Account Managers
• Drive agency goals and performance objectives
• Continuously work to improve the client service experience and deliver excellent customer service
• Review and prepare monthly reports to determine progress in achieving department objectives
• Work to maintain strong relationships with carriers and customers
• Bolster productivity and positive work environment of department
• Provide regular training for optimum use of agency management system and carrier websites
• Participate in annual evaluations for staff
• Participate in the interviewing, hiring, and training of new staff members
• Account Management when required
• Other duties as assigned

What you'll need :

What We Offer :

Deland Gibson Core Values :

About Deland, Gibson :

Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry leading insurance and risk management advisor.

PI187294a65483-30511-36438372