What are the responsibilities and job description for the MSP IT Support Specialist (Onsite) position at Delaney Computer Services, Inc.?
Delaney Computer Services seeks a highly motivated, Microsoft Certified, outgoing IT nerd who's customer-oriented and driven by solving and completing IT tasks for a Level I Desktop and Field IT Support Specialist to provide technical assistance to our clients in a Managed Service Provider (MSP) environment. The successful candidate will be responsible for providing frontline technical support and troubleshooting services related to Microsoft 365 applications, Windows operating systems, and hardware.
Responsibilities:- Provide first-level client support for hardware, software, and network-related issues via phone, email, and remote assistance tools.
- Occasional travel to client sites to maintain and troubleshoot network, servers, and desktops.
- Troubleshooting of low-voltage cabling and network devices such as wireless access points, switches, and IOT devices.
- Diagnose and resolve technical issues related to Microsoft 365 applications, including but not limited to Outlook, Teams, and OneDrive.
- Install, configure, and provide ongoing maintenance for clients' desktop computer hardware, software, and network devices.
- Collaborate with other members of the IT team to resolve complex technical issues.
- Monitor and maintain client systems to ensure security and performance.
- Create and maintain technical documentation related to client hardware, software, and network configurations.
- Continuously improve technical knowledge and skills through self-learning and professional development opportunities.
- MS-102 | Microsoft 365 Certified: Administrator Expert - Certifications
- Cisco CCNA / A Security Plus
- Working understanding of basic cybersecurity principals
- Experience with Active Directory, Azure Active Directory, and Group Policy.
- Knowledge of Microsoft Powershell Scripting
- Knowledge of networking principles and protocols.
- Knowledge of physical low-voltage cabling principals
- Familiarity with professional services automation (PSA) software.
Requirements
- Microsoft 365 Certified: Fundamentals - Certifications | MS900
- A proven PASSION for technology - Looking for true IT nerds
- Associate's degree in a computer-related field or equivalent work experience.
- Experience with Windows operating systems and hardware support.
- Experience working in an MSP environment.
- Excellent physical, written, and verbal presentation and communication skills.
- Clean driving record
- Customer-focused attitude and ability to work in a team environment.
- Strong problem-solving and analytical skills.
Benefits
- 401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement
- Company Profit Sharing Program
- Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones
- Blue Cross Blue Shield Health Insurance coverage
- Dental and Vision plan
- Optional Supplemental Insurance Plans, including Life Insurance
- Dog-Friendly Office - If approved, you can even bring your furry friend to work with you to make your workday more enjoyable and stress-free.