What are the responsibilities and job description for the Optometric Technician Lead position at Delaney Eye Center?
As an Optometric Technician Lead at Delaney Eye Center, you will play a key role in providing exceptional services to our patients. You will oversee the day-to-day operations of our clinical department, manage a team of technicians, and ensure a seamless patient experience from start to finish.
Description
About Us:
Delaney Eye Center is a modern, trendy and friendly optometry practice dedicated to providing exceptional eye care services to our community. We provide comprehensive, primary care for all patients and also specialize in specialty contact lens care for patients with Keratoconus and other corneal diseases. Our team is committed to enhancing our patients’ vision and style, offering a curated selection of eyewear tailored to individual needs. We focus on building lasting relationships with our patients by providing exceptional service and expert guidance in all aspects of eye care.
Clinical Responsibilities:
- Perform pretesting for routine patient exams: Autorefractor, Auto Lensometry, Fundus Photo, Visual Acuity, iCare Tonometry, Visual Field
- Perform pretesting for specialty patient exams: OCT Optic Nerve and Macula, Topography, Pachymetry
- Use eRx to create prescriptions based on doctor’s recommendations
- Insert/ remove contact lenses and supervise during contact lens training sessions. Educate the patient on proper contact lens care and handling
- Maintain accurate soft contact lens inventory and ensure stock orders are placed in a timely manner
- Order patient contact lenses (soft, hybrid, rigid) and verify parameters. Check-in all contact lens orders received in office
- Perform verbal screening with patients during workup to determine medical issues and reasons for the visit and chart responses accordingly
- Ensure efficient patient workup, from pretesting to checkout
- Respond to all patient-related faxes and reach out to referred patients to schedule an initial office visit
- Scribe for ODs during eye exams and specialized procedures
- Ensure accurate billing and coding for all vision and medical services provided during the date of exam
- Collaborate with the Front Desk and Opticians to ensure seamless operations and excellent patient care
Leadership Responsibilities:
- Foster a positive team culture that encourages collaboration and open communication
- Develop comprehensive onboarding and training programs for new hires and organize ongoing training sessions to keep the team updated on new products, technologies and best practices
- Implement efficient workflow processes to optimize the patient time in office and improve overall clinic operations
- Pull and analyze weekly metrics to present to the leadership team along with possible solutions to increase productivity and streamline operations
- Set clear performance expectations and goals for team members
- Hold weekly department meetings to discuss department metrics, share updates and gather input on operational improvements
- Address challenges within the team promptly and effectively
- Stay current on industry trends, technologies, and advancements in eyecare and present new ideas to the leadership team
Requirements:
- 5 years working in an optometry/ ophthalmology office
- Proficiency in using Crystal PM or similar electronic medical record systems
- Experience with specialty contact lenses preferred
- Experience with manual refraction preferred
- Bilingual (Spanish) speaker preferred
At Delaney Eye Center, we are committed to creating a welcoming and inclusive work environment. Join our team and make a difference in the lives of our patients!
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
- Vision insurance
Medical Specialty:
- Ophthalmology
- Optometry
Schedule:
- 8-hour shift
- Monday to Friday
- No nights
- No weekends
Ability to Relocate:
- Orlando, FL 32806: Relocate before starting work (Required)
Work Location: In person
