What are the responsibilities and job description for the Patient Advocate position at Delaney Radiology?
Are you looking for a new opportunity in the medical field? Delaney Radiology is seeking a highly organized and detail-oriented Patient Advocate to join our team!
The Patient Advocate is responsible for ensuring smooth patient transactions and providing excellent customer service. This is a full-time, in-office position.
Responsibilities:
- Review patient insurance and coverage details to verify eligibility
- Calculate and document cost estimates for MRI, CT, and surgical procedures based on patient insurance details and protocol
- Contact patients at least three days before their scheduled appointments to inform them of any payment requirements for the upcoming procedures, as well as any outstanding balances or collections
- Answer phone calls promptly and transfer calls when necessary
- Receive and process patient payments both over the phone and in person
- Ensure all payment transactions are accurately recorded and reconciled at the end of each business day
- Prepare the cash box with an adequate amount of change in preparation for the bank run weekly
- Other administrative tasks as assigned
Requirements:
- High school diploma or equivalent
- Knowledge of HIPAA, medical terminology, and health insurance
- One year of customer service experience, preferably in a medical or radiology setting
- Must possess strong communication skills, empathy, and patience
- Attention to detail and accuracy are essential in this position, as is a commitment to confidentiality.
When you join the Delaney team, you will be eligible for an attractive compensation/benefits package that includes:
- Company-paid Medical and Dental Insurance
- Generous Paid Time Off
- Paid Holidays
- And much more!
About Us:
Delaney Radiology is the leading imaging group in Southeastern North Carolina. Our team comprises more than 30 radiologists and a dedicated group of physician assistants, radiologic technologists, and professional support staff. With state-of-the-art equipment and a team of passionate professionals, we strive to make a meaningful difference in the lives of those we serve.
Thank you for considering Delaney Radiology for your next career opportunity!
PLEASE NO PHONE CALLS.
Delaney Radiology is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, age, disability, veteran status, or any other reason prohibited under Federal, State, or local laws.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Application Question(s):
- What is your salary requirement?
Ability to Commute:
- Wilmington, NC 28401 (Required)
Work Location: In person
