What are the responsibilities and job description for the RV Service Advisor position at Delavan Holdings?
Description
Shift Your Career into High Gear as a Service Advisor at Kunes Auto Group!
Start Your Journey with Us!
The Kunes Auto Group isn't just an automotive and RV dealership; it's a thriving community across Wisconsin, Illinois, and Iowa! As an award-winning auto group, we're on the lookout for exceptional candidates to join our dynamic team. Whether you're in sales, service, or beyond, we’re dedicated to our employees and customers.
Start your journey today and drive your future with us!
Your Roadmap Of Responsibilities
Your Performance Specs:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Shift Your Career into High Gear as a Service Advisor at Kunes Auto Group!
Start Your Journey with Us!
The Kunes Auto Group isn't just an automotive and RV dealership; it's a thriving community across Wisconsin, Illinois, and Iowa! As an award-winning auto group, we're on the lookout for exceptional candidates to join our dynamic team. Whether you're in sales, service, or beyond, we’re dedicated to our employees and customers.
Start your journey today and drive your future with us!
Your Roadmap Of Responsibilities
- Customer Welcome Wagon: Greet clients with enthusiasm and provide outstanding service from arrival to departure.
- Service Navigator: Assist customers in understanding their vehicle's servicing needs.
- Problem-Solving Mechanic: Transform customer concerns into actionable work orders for our skilled technicians.
- Communication Roadmap: Keep customers informed throughout the service process, ensuring they feel valued every mile of the way.
- Knowledge Fuel: Participate in training on new products and services to stay ahead of the curve.
- Relationship Builder: Maintain a follow-up system that encourages repeat business and builds lasting connections.
- Quality Control Driver: Ensure all automotive work meets our high standards for safety and performance.
- Customer Satisfaction Advocate: Address complaints promptly to maintain a stellar Customer Service Index (CSI).
- Transportation Support Crew: Provide customer transportation as needed, ensuring a smooth ride for everyone.
Your Performance Specs:
- Customer-Focused: A strong commitment to delivering excellent service.
- Tech-Savvy: Basic knowledge of computer programs to keep things running smoothly.
- Education: High school diploma or higher required.
- Math Skills: Basic math for billing and payments—keeping the numbers in check!
- Clean Driving Record: A valid driver's license is essential for this road trip.
- Driven Personality: Eager to learn and support team dynamics as we navigate the fast lane together.
- Be clear and concise: Explain ideas in a way that customers can understand
- Be proactive: Provide constructive feedback that encourages progress
- Create action steps: Help customers take the next steps to achieve their goals
- Building relationships: Bring back repeat business and create a raport with customers
- Be present and engaging: Make customers feel valued through personalized messages and gestures
- Be responsive: Solve problems and answer questions quickly
- Be available: Check in with customers regularly to adjust their strategy as their needs change
- Comprehensive Coverage: Medical, Dental, Vision coverage to keep you in top shape.
- 401K Plan: Secure your future with our retirement savings plan—your financial pit stop!
- Paid Time Off (PTO): Time to recharge your batteries and hit the road again.
- Casual Work Environment: Comfortable attire while you make a difference in our dealership.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
