Conference Services Manager

Description

Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we’ve helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort.

A Conference Services Manager is responsible for the servicing of clients. They will meet with clients to discuss details of their programs and create the BEO’s to be distributed to departments and clients. They will possess excellent organizational and communication skills. They will tour clients of the facility.

• Retains working knowledge of Delphi, Sales and Catering system as well as Springer Miller systems as it relates to groups.
• Up sells menus, theme parties, coffee breaks, multiple recreations on property, gift services, and add-on revenue providing services whenever possible to incoming groups.
• Gathers as much information as possible so each function can proceed smoothly.
• Prepares banquet event order forms clearly and detailed after conclusion of interview and booking with client.
• Insures incoming group program is distributed to key department heads in a timely manner in the form of a group resume, BEO’s etc.
• Assists the Director of Sales and Marketing in marketing through outside sales and telemarketing in regards to Group rooms, F & B, Golf, Activities, and Marina.
• Plan details of booked functions with group contracts for assigned markets and designated clients.
• Assist group guests with any special requests, problems, or concerns that may arise.
• Work closely with the appropriate food and beverage departments to ensure proper guarantees and arrangements are made in order to establish and maintain group satisfaction.
• Provides details to staff at staff meeting and key department heads.
• Handle all incoming queries and concerns about incoming booked program as needed.
• Collect in a timely manner the rooming list and ensure cut-off dates are adhered to.
• Coordinate outside contract services for assigned groups and post charges accordingly.
• Coordinate all audio-visual requests for all assigned groups through the audio-visual contractor.
• Follow through on all billings, credits and discrepancies on a timely basis for all assigned groups to facilitate timely payment.
• Attends catering, sales and food and beverage meetings as scheduled.
• Assists the Director of Sales and Marketing in reviewing the function books and conducts evaluation of releasing or finalizing functions.
• Possesses knowledge of competition and what other companies offer their clientele.
• Possesses knowledge of property policies and current pricing.
• Supervises functions in progress.
• Provides tours of resort and/or pre-booking sales support for selected clients.
• Perform special projects and assignments in relationship to conference services needs.
• Performs other related duties as assigned by the Director of Sales and Marketing.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualifications

• High school diploma and/or college degree or equivalent
• At least three (3) years of experience in the marketing of food and beverage and proven sales
• supervisory experience in resort food and beverage
• Proficiency in Springer Miller, Microsoft Word, Excel and Delphi
• Need to have a Valid Driver's License

While performing the duties of this job, the employee is regularly required to sit and/or stand; use hands to finger, hands to feel; and occasionally reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The position is indoors and outdoors; and is exposed to hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate to loud. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time standing/walking and/or sitting at their desk.