Front Desk/Medical Scheduler

Duties and Responsibility's:

• Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail or redirection of calls as needed
• Sorting and uploading faxed documents appropriately as assigned.
• Utilizes effective customer service skills to greet patients and visitors arriving to the practice
• Ability to effectively communicate using proper grammar, spelling and punctuation
• Promptly notifies employees of visitors and directs them to appropriate waiting areas
• Schedules appointments for patients by phone and in person at the front desk.
• Ensures notes are entered and color coding is used based on the type of visit.
• Maintains scheduling system for accurate and complete records
• Making other staff members aware of any changes to schedule in a timely manner
• Explains financial requirements to the patients and/or responsible parties
• Able to process credit cards payments through a web enabled program and balance out the batch at the end of the business day
• Collects co-pays and/or deductibles, post payments to patient accounts, and balances cash drawer to the day sheet payment report. Informs patient of any additional financial responsibilities due to additional services. Documents patient financial information directly onto the patients account when necessary
• Ability to use sound independent judgment and self-supervise
• Able to work well with others in a positive respectful manner at all times.
• Track record of excelling at customer service - every patient should feel you smiling through the phone
• Maintains an excellent understanding of the eClinical Works scheduling and billing system
• Demonstrates effective use of medical terminology
• Demonstrates effective customer service skills
• Utilizes effective time management skills to set priorities and multi task
• Demonstrates effective organizational and critical thinking skills
• Demonstrates effective use of organizational policies, procedures, and systems
• Demonstrates effective communication and interpersonal skills for appropriately handling stressful or difficult situations
• Demonstrates dependability and initiative as a member of a team
• Maintains the strictest of confidentiality with all PHI
• Performs other duties as assigned.
• Reports to work on-time

Experience:

• Minimum of two years’ experience in customer service in a healthcare setting
• Prior Electronic Health Records experience preferred
• Ability to operate computers, and general office equipment (copier, fax, scanner), and multi-line telephones

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person