911 Dispatcher/Telecommunicator

Are you looking for an opportunity to serve the community and make a difference in the lives of those in need of emergency services? Apply to be part of our emergency communications team at DELCOMM! We are looking for team members excited to serve our communities and responders through our mission of providing superior public safety dispatch services.  
 
DELCOMM is the primary public safety answering point for Delaware County, answering all landline, voice-over-internet, and wireless 9-1-1 calls placed in the County. We dispatch for thirteen fire departments, Delaware County EMS, Delaware County EMA, Powell Police Department, and Delaware City Police Department.  

The individual responds to requests for service via telephone and radio employing telephone interviewing techniques and radio transmissions, rapidly and accurately processing information, prioritizing, making referrals, and initiating the proper response promptly, maintaining caller, responder, and public safety awareness.   Individual reports directly to a 911 Dispatch Supervisor.

The nature of our work requires that our team members work irregular hours, including nights, weekends, and holidays. Shifts are determined biannually based on seniority.  

Shifts
First Shift – 6:00am to 2:00pm
Second Shift – 2:00pm to 10:00pm
Third Shift – 10:00pm to 6:00am

Training Process

All team members complete a thorough training process to equip them with the skills and knowledge to perform the role effectively. The process consists of the following five phases.

Phase 1 – Classroom Training
Phase 2 – Call-taking
Phase 3 – Fire Dispatching
Phase 4 – Law Enforcement Dispatching
Phase 5 – Independent/Evaluation Only

Rate of pay may be higher depending on qualifications.

DELCOMM is a CALEA accredited employer.Individual must have a high school diploma or GED, familiarity with computers and basic computer applications, and keyboarding experience.  As a condition of continued employment, within one year of the hire date, the individual must successfully complete and maintain certification in CPR/AED, all the current APCO required disciplines, NIMS certifications, and any other required standards.  Individual must meet and maintain all required licenses and certifications as a continued condition of employment.

Must possess a valid driver’s license and have an acceptable driving record. Individual must meet and maintain qualifications for driving on county business at all times, including insurability. Must maintain all required licenses and certifications as a continued condition of employment.

• Provides emergency first responder communications link between the public and public safety entities;
• Processes telephone calls, analyzes situations rapidly and accurately, determines effective courses of action, completes required paperwork, maintains detailed records of action, and performs clerical duties as needed;
• Provides standardized emergency telephone procedures to callers using an automated pre-arrival telephone instruction system;
• Processes radio communications for public safety responders and maintains detailed records of such traffic;
• Assists public safety entities in disaster response and preparedness;
• Maintains thorough working knowledge of all operational and administrative rules, regulations, codes, laws, policies, and procedures that govern duties within the Center and employment within the County;
• Establishes and maintains effective working relationships with emergency response personnel;
• Aids management by recommending operational procedures to the supervisor;
• Identifies and reports equipment problems and outages to the supervisor;
• Supports the Database Technician in the maintenance of the electronic and manual databases;
• Drives to the Emergency Operations Center, backup Communications Center, the Communications Center, or alternate location during an emergency recall as defined by Center policy; 
• Demonstrates regular and predictable attendance; 
• Attends various training sessions, video conferences, and workshops;
• Hold as confidential all aspects of the job;
• Performs typing, word processing, and related computer operations;
• Works overtime and outside of typical work schedule/business hours as required; and
• Any other duties as assigned;

Salary : $29 - $35