Part-Time Mobility Coordinator

Objectives

Part-Time Mobility Coordinator with Delaware County Transit (DCT)
M-F 2:00 pm to 7:00 pm, and 3 Saturdays per month for 4 hours
Starting Pay Rate: $22.97 per hour

Job Standards

This position is responsible for providing customer service, scheduling transportation, and coordinating transportation services with other transportation sources as needed, and becoming familiar with other resources in the community to improve overall mobility for the general public.

Essential Functions

• Act as a travel navigator, work with human service agencies, workforce centers, medical facilities, and individuals to solve their transportation needs
• Provides individuals with resources and transportation options
• Create and foster positive relationships with passengers through effective and professional communications
• Assists in the coordination of volunteer services, such as but not limited to travel training and other community services

• Assists in developing new ways to remove barriers for transportation to and from destinations for individuals seeking transportation inside and outside of the Delaware County limits
• Assists with outreach and education efforts on transportation resources
• Assists in creating, expanding, and promoting existing volunteer programs, van pools, Park and Ride, and Ride Share
• Builds and maintains a working relationship between community partners relevant to connecting transportation
• Performs duties as needed for effective collaboration between the mobility management department and operations department
• Performs other duties as assigned by Mobility Manager or supervisor

Supplemental Information

• Ability to communicate effectively, both orally and in writing
• Ability to perform basic arithmetic, read, and interpret documents
• Ability to speak effectively with individuals and small groups, respond to questions, instruct, train, and provide directions to customers
• Ability to establish and maintain working relationship within various departments
• Ability to work independently
• Ability to handle multiple priorities and projects as directed
• Ability to demonstrate initiative and judgment
• Ability to use tact and discretion, and maintain confidentiality
• Utilize multi-line phone and manage multiple calls at once

• Customer service experience, exhibits a passion and ability to help others
• Ability to work effectively with clients and customers, specifically elderly, disabled or medically fragile individuals who may be upset, distraught, irate, emotionally, mentally or otherwise unable to function within a reasonable range of constructive behaviors
• Ability to interpret maps, user guides, and route schedules and timelines of various transportation providers
• Thorough knowledge of DCTB policies and rules, as it applies to the general public; and
• Ability to work a flexible schedule anytime between the hours of 5 a.m. to 9:00 pm Monday through Friday, and Saturdays 8 am to 8 pm.

You may also call or email Kathy Laughlin with any questions @ KathyLaughlin@delcotransit.com 740-513-2207

DCT is a drug and alcohol-free workplace. All job offers are contingent upon taking and passing a pre-employment drug and alcohol test, a pre-employment physical, and a background check.

Equal Opportunity Employer
M/F/D/V