Veteran Services Deputy Director/CVSO

Objectives

The Deputy Director is responsible for managing the overall operation of the Veterans Service Office in absence of the Director and reports to the Director. Assists in managing personnel and program implementation. The Deputy Director represents the veterans, spouses, surviving spouses, children, parents and other dependents in preparing and presenting claims to the Department of Veterans Affairs or claims for any type of benefits from federal, state or local agencies. The Deputy Director’s focus is on office operations while the Director is working with outside entities.

Job Standards

High school diploma or GED combined with a minimum of five (5) years’ experience or Bachelor’s degree in related field.
Must be an honorably discharged veteran of active duty military service.
Must have the demonstrated ability to effectively manage and lead subordinate personnel.
Must have a valid Ohio driver’s license and an acceptable driving record.
Serves as a CVSO and must attend related training as mandated by ODVS. Must possess or obtain a state CVSO certification within 12 months of employment.
Must meet and maintain all required licenses and certifications as a continued condition of employment.

Essential Functions

• Assists in the administration and attainment of Agency objectives;
• Attends and actively participates in all Veterans Services Commission meetings in absence of the Director;
• Under command of the Director, manages the Agency's operational functions, evaluates program effectiveness, and with the Director makes necessary changes to ensure quality and reliability of services;
• Analyzes, plans, and implements veteran services guidelines and regulations; interprets assistance rules, guidelines and laws and State and Federal veterans laws;
• With the Director, supervises staff involved with veterans services programs to include, but not limited to, assigning work, planning and estimating project completion, monitoring performance, training employees, and resolving problems, grievances, and personnel situations;
• Reviews the work of subordinates to ensure compliance and accuracy with set standards, conformance to policy, and timely and accurate completion of work;
• Oversees, reviews, and ensures the efficient completion and timely submission of all assistance applications for financial assistance and assists veterans as required;
• Answers internal and external questions on VA programs;
• Presents assistance claims to the commission as required;
• Conducts interviews of veterans, and their dependents to determine needs;
• In absence of the Director, represents the County in relations with veterans organizations and other community agencies;
• Implements policy and needs on State and Federal regulations and adjusts procedures, policies and programs as required with approval via the chain-of-command.
• Transports veterans to VA facilities, as needed.
• Demonstrates regular and predictable attendance;
• Attends various training sessions, video conferences, and workshops.
• Performs typing, word processing, and related computer operations;
• Works overtime and outside of typical work schedule/business hours as required; and
• Other duties as assigned.

Supplemental Information

NON-ESSENTIAL JOB FUNCTIONS:

Performs related non-essential functions required.

I. JOB REQUIREMENTS

Equipment:
Ability to operate a variety of office equipment such as computer and related software, copier, telephone, IPad, calculator, FAX machine, VCR/DVD player, and other equipment necessary to perform duties. Individual uses personal protective equipment as necessary. Ability to safely operate a motor vehicle is required.

Critical Skills/Expertise:

• Communicates professionally and effectively with internal and external customers, both orally and in writing;
• Organizes and prioritizes work assignments, multi task with accurate focus and refocus in a fast paced environment;
• Efficiently operates computer programs such as, but not limited to, Microsoft Word, Excel, Outlook, and agency specific programs;
• Delivers excellent customer service, externally and internally
• Proficiency in grammar, writing, mathematical skills, spelling, and punctuation;
• Thorough knowledge, adherence and aptitude to follow applicable safety policies, procedures and practices;
• Thorough knowledge, adherence and aptitude to follow applicable federal, state, county, and department policies and procedures, laws and regulations as necessary;
• Ability to accurately interpret changes in the laws and regulations pertaining to veteran benefits;
• Ability to apply management principles to work situation;
• Ability to deal with many variables, analyze and interpret data, and determine specific action;
• Ability to develop and maintain effective and professional working relationships with supervisors, employees, elected officials, and the general public;
• Ability to interpret military personnel and medical records;
• Ability to effectively supervise, manage and lead subordinate personnel;
• Ability to motivate and counsel staff and clients;
• Ability to organize and accurately maintain information and paperwork within a fast paced environment;
• Ability to plan and implement agency goals and objectives;
• Ability to work independently, under pressure, and to set and achieve goals;
• Ability to write technical reports and procedures;
• Knowledge of County, State and Federal government management practices and procedures, fiscal practices and procedures, human resources practices, procedures and public relations;
• Knowledge of researching, negotiation, and counseling techniques;
• Thorough knowledge of state and local social service agencies; and
• Thorough knowledge of VA regulations and State law requirements, including eligibility and entitlement criteria for VA benefits.

Equal Opportunity Employer
M/F/D/V