Network Operations Center Specialist

Opening Date 1/16/2025 12:00:00 AM Closing Date 1/29/2025 11:59:00 PM Type of Recruitment Exempt-Non Merit Salary Yearly: $41,244.00 - $49,492.00 Salary Plan FR2 Pay Grade FR2 Shift Hours 12 hour shifts rotating monthly including Holidays and Weekends Employment Type Actual Vacancies Employment Term Regular Agency DTI/Operations Office / DC&O Location(s) William Penn Building: Contact Name Human Resources Contact Phone DTI_HR_Manager@delaware.gov Introduction

Looking for a rewarding career in the fast-paced technology industry? Look no further!

The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services.

Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field.

In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.

To learn more visit DTI’s Website at https://dti.delaware.gov/

Summary Statement

The Network Operations Center Specialist is responsible for:

• Issue recognition, initial diagnosis, troubleshooting, and tracking of IT system, data center, and facilities incidents across theenterprise.
• Taking corrective actions based on established procedures, or at the direction of technical staff, with the goal of minimizing downtime and impact to services.
• Timelyescalationofproblemsandincidentstodesignatedsupportstaffandmanagement;aswellasreportingincident statuses and resolution activity progress in the appropriate applications.
• Understanding and executing the DTI Incident, Request, and Change Management processes and procedures. Performingoperationalsupportdutiessuchasmonitoring,batchjobscheduling,tapemanagement,remote/smarthands services and service desk support.
• Ensuring the physical security of the DTI sites by managing approved visitors & vendors.
• Maintaining a robust and accurate knowledgebase repository, including writing and editing operational procedures. Preparing accurate reports and logs detailing work activities.
• Professionalandeffectiveinteractionswithcustomers, t echnicalstaff,andmanagement.
• Providing training to operational staff, as required.
• Performingotherduties,as assigned.
  
  
  

Selective Requirement

Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified.

• Applicant must possess a high school diploma or GED.
  
  
  

Preferred Qualification

Applicantswhodonotpossessthepreferredqualificationwillstillbeeligibletocompeteforthispositionifjobrequirementsare met.

• PossessanAssociateDegreeorhigherinInformationTechnology,relatedfield,ORequivalentworkexperience.
• Possess a minimum of 1 year of experience reporting incident status and resolution activities, taking corrective actions basedonestablishedprocedures,escalatingissuestotechnicalsupport,andcommunicatingwithvariouslevelsof management.
• Possess technical training or industry certifications such as A , Network , CCNA, etc.
  
  
  

Job Requirements

Applicantsmusthaveeducation,trainingand/orexperiencedemonstratingcompetenceineach of the following areas:

• Possessaminimumof1yearofexperiencewiththecomponentsandoperationoflarge-scaledatacentersand/orIT systems,includingnetworks,servers,mainframes,peripheraldevicesanddatacenterfacilityinfrastructure.
• Possessaminimumof1yearofexperiencewithdesktopsoftware,ITsystemandnetworkmonitoringtools,tickettracking processesandapplications,jobschedulingandtapemanagementsubsystems,anddatacentermanagementsystems.
• Possessaminimumof1yearofexperienceoperatingandmonitoringlargescaledatacentersand/orITsystems,including networks,datacabling,servers,mainframes,peripherals,physicalsecurity,environmentalcontrolsystems,anddata center facility infrastructure.
• Possessgoodcommunication(verbalandwritten)andpresentation skills.
• Able to work occasional overtime, if necessary, to cover absences on other shifts, including weekends and holidays.
  
  
  

Conditions of Hire

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information visit our Job Seeker Resource web page .

DTI does not provide employment-based sponsorship.

Benefits

DTI’s Benefits to Include:

• Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending (Health and Dependent Care), Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance , Health Management Programs.
• 21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave.
• Tuition reimbursement up to $4,000 annually.
• State funded learning opportunities, mentor programs and professional development opportunities.
• Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
• Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.
  
  
  

To learn more about the State’s comprehensive benefit package please visit our website at Delaware State Employee Benefits

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at https://statejobs.delaware.gov/

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

Selection Plan

Ongoing application review