What are the responsibilities and job description for the Suites Supervisor position at Delaware North at American Family Field?
Compensation: $13.00 - $17.00 / hour
The opportunity
Delaware North Sportservice is hiring seasonal Suites Supervisors to join our team at American Family Field in Milwaukee, Wisconsin. As a Suites Supervisor, you will be responsible for ensuring all food service and hospitality operations are efficiently carried out while providing an exemplary guest experience.
If you thrive on excitement and want your workday to fly by, apply now to join the game day action.
Pay
$13.00 – $17.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer
.What we offer
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do?
- Supervises and coordinates Suite Attendants Suite Runners, and Dessert Cart Attendants, including training on company and departmental standards and providing constructive and corrective feedback as needed.
- Ensures a positive and impactful guest experience by delivering professional and courteous guest service.
- Receives and facilitates any suite guests’ and attendants’ requests and orders.
- Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Suites Manager.
- Learn and be comfortable with all food and beverage menu items on Luxury Suites Menu to effectively complete financial transactions and answer guests’ questions.
- Ensures all game day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with the appropriate area and Suites Manager.
- Maintain a clean, organized, stocked, and safe area.
- Immediately reports any low inventory and safety and maintenance issues to Suites Manager.
- Follows responsible alcohol service policies.
- Completes and assists Suite Attendants with opening and closing duties as outlined according to departmental standards.
- Responsible for performing end-of-month inventory for suites pantry according to inventory standards.
- Inspect suites, kitchens, and storage areas to ensure that health and safety regulations are adhered to at all times.
More about you
- Minimum of 2 years previous hospitality high volume dining experience required.
- Strong knowledge of food and wine.
- Basic knowledge of cost control measures and PLs.
- Ability to problem solve and operate in a fast-paced environment.
- Ability to work flexible hours, including nights and weekends.
- Must be able to obtain a City of Milwaukee Bartending License.
- Must be at least 18 years old.
Physical requirements
- Stand and walk for the entire length of the shift.
- Frequently required to reach up to 6-7 feet, twist at waist, bending and squat.
- Ability to lift up to 50 lbs.
Shift details
Day shift
Evening shift
Holidays
Weekends
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Salary : $13 - $17
