What are the responsibilities and job description for the Guest Experience Ambassador position at Delaware North at TD Garden?
Compensation: $17.00 - $17.00 / hour
The opportunity
Delaware North Boston Holdings is hiring a part-time Guest Experience Ambassador to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Ambassador, you will be responsible for providing positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events. If you thrive in a fast-paced, dynamic environment and are passionate about creating memorable experiences for guests, apply now to join the game day action.
Pay
$17.00 – $17.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer
.What we offer
We care about our team members personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedules
What will you do?
- Provide positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events.
- Provide way-findingassistance and troubleshoot ticketing issues in both indoor and outdoor environments.
- Assist with guest entry before events by staffing various gates and high-traveled areas in and around TD Garden.
- Provide mobility assistance by providing escorts to guests upon request.
- Be a subject matter expert on ADA laws, TD Garden ADA policy and their implementation at TD Garden.
- Handle guest complaints in a professional manner, escalating to management as necessary.
- Communicate with guests in person, via email, and text message during events.
- Collaborate with various event day personnel (Ushers, Security, Concessions, Box Office, Housekeeping, Building Operations) to ensure the smooth operation of events.
- Execute service recovery when necessary, by providing guests with resolutions to issues as directed by management.
- Surprise and delight fans to ensure we provide them with best-in-class experiences while at TD Garden.
- All other duties as assigned by management.
More about you
- Experience working in customer service in a fast-paced environment preferred.
- Must be a positive individual who will always Think Guest and work hard to ensure unforgettable experiences.
- Must be able to work a minimum of 50% of events in each calendar month including nights and weekends.
- Must be an outgoing person who is comfortable working directly with a high volume of guests and clients.
- Must be willing to work under pressure to solve problems in a quick and efficient manner.
- Ability to perform simple tasks independently after being given specific instructions.
Physical requirements
- Must be able to work in loud environments with flashing lights and lasers.
- Must be able to push or lift light weight objects.
- Must be able to push wheelchairs and other assertivedevices.
- Must be able to use a radio with an ear-piece.
- Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions.
Shift details
Monday to Friday
Weekends
Holidays
Event based
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Salary : $17
