What are the responsibilities and job description for the Cage Shift Supervisor position at Delaware Park Casino & Racing?
JOB RESPONSIBILITIES:
- Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Responsible for safeguarding of currency, coins, tickets, tokens, forms and records relating to VLT Cashiering Operations.
- Responsible for custody of cage inventory to include main bank, reserve bank, employee window, front window and booth inventories.
- Responsible for direct supervision, scheduling and training of all cashiering functions.
- May assist with recruiting, training and recommendations for coaching/discipline of all Cage Operations team members.
- Assigns team members to appropriate locations, as necessary.
- Communicate (both written and verbal) with and promote positive team member and guest relations.
- Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.
- Maintain professionalism at all times when working with other team members and/or guests.
- Promotes outstanding internal and external guest relations and internal teams.
- Performs all other duties as assigned.
- Must have two (2) to three (3) years cashier experience.
- Must have one (1) year Supervisory experience.
- Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
- Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance.
- Must have knowledge of Currency Transaction Reporting (CTR) requirements required.
- Knowledge of Microsoft Windows systems required.
- Act with discretion and maintain confidentiality in handling sensitive information.
- Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
- Ability to consistently comprehend, retain, and/or execute written, verbal and/or demonstrated directions, explanations and guidance.
- Must possess strong leadership, interpersonal, customer relations and communications skills.
- Must be able to lift, pull, or push up to fifty (50) lbs. without difficulty.
