What are the responsibilities and job description for the Casual Customer Service Representative position at Delaware River & Bay Authority (DRBA)?
CASUAL Customer Service Representative
Location: Lewes, DE
Hourly Rate: $15.50 - $17.00
Opening Date: April 25, 2025 Closing Date: Until Filled
I. POSITION SUMMARY
This position is a casual Customer Service Representative position which includes
providing excellent customer service to our guests by answering telephones, selling tickets,
booking reservations, providing tourist related information or greeting shuttle bus
passengers. Proficient cash handling, computer data entry and customer service skills
required. This position is required to present neat, clean, family friendly appearance. This
position is required to work safely and efficiently in accordance with instructions, general
operating practices, and procedures. Work schedules will fit the departmental needs
requiring employee to work shift work including weekends and holidays. Work is
performed indoors/outdoors and can be in any weather condition. This casual position is
part-time with no guaranteed number of hours, nor are there any guaranteed assignments.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
* Accurately and efficiently process Point-Of-Sale transactions
* Follows established safety/security standards
* Provides the highest level of customer service and professionalism to all internal
and external customers
III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
* Possess customer friendly oral and written communication skills
* Ability to understand relevant Authority policies and procedures and safety
techniques
* Cash handling experience
* Data processing in fast pace environment
* Ability to answer phones in a high volume call center
* Ability to provide superior customer service to everyone by responding in a
courteous and efficient manner
IV. TYPICAL WORK ENVIRONMENTS
* Call Center, Toll Booth, Ticket Counter
VI. REQUIRED EDUCATION AND EXPERIENCE
* Must be at least 18 years old
* High school diploma or equivalent or equivalent related experience
* Customer service experience
VII. ADDITIONAL REQUIREMENTS
* Subject to a background investigation
* Subject to pre-employment drug testing
* Delaware River and Bay Authority requires all employees to have direct deposit
with a financial institution or enroll in the payroll card program to receive their bi-
weekly pay
************************
If you are interested in applying for this position please complete the on-line application at
www.drba.net. In addition, you also have the option of attaching a resume to the completed
application.
Location: Lewes, DE
Hourly Rate: $15.50 - $17.00
Opening Date: April 25, 2025 Closing Date: Until Filled
I. POSITION SUMMARY
This position is a casual Customer Service Representative position which includes
providing excellent customer service to our guests by answering telephones, selling tickets,
booking reservations, providing tourist related information or greeting shuttle bus
passengers. Proficient cash handling, computer data entry and customer service skills
required. This position is required to present neat, clean, family friendly appearance. This
position is required to work safely and efficiently in accordance with instructions, general
operating practices, and procedures. Work schedules will fit the departmental needs
requiring employee to work shift work including weekends and holidays. Work is
performed indoors/outdoors and can be in any weather condition. This casual position is
part-time with no guaranteed number of hours, nor are there any guaranteed assignments.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
* Accurately and efficiently process Point-Of-Sale transactions
* Follows established safety/security standards
* Provides the highest level of customer service and professionalism to all internal
and external customers
III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
* Possess customer friendly oral and written communication skills
* Ability to understand relevant Authority policies and procedures and safety
techniques
* Cash handling experience
* Data processing in fast pace environment
* Ability to answer phones in a high volume call center
* Ability to provide superior customer service to everyone by responding in a
courteous and efficient manner
IV. TYPICAL WORK ENVIRONMENTS
* Call Center, Toll Booth, Ticket Counter
VI. REQUIRED EDUCATION AND EXPERIENCE
* Must be at least 18 years old
* High school diploma or equivalent or equivalent related experience
* Customer service experience
VII. ADDITIONAL REQUIREMENTS
* Subject to a background investigation
* Subject to pre-employment drug testing
* Delaware River and Bay Authority requires all employees to have direct deposit
with a financial institution or enroll in the payroll card program to receive their bi-
weekly pay
************************
If you are interested in applying for this position please complete the on-line application at
www.drba.net. In addition, you also have the option of attaching a resume to the completed
application.
Salary : $16 - $17
