What are the responsibilities and job description for the Plaza Supervisor - Grade 10 - $60,923.20 ~ $85,300.80 ~ $109,657.60 position at Delaware River Port Authority Police Department?
This position will be posted from March 10, 2025 to March 21, 2025 by 4:00 pm.
Must be able to pass Plaza Supervisor computer test.
Must be able to pass a drug and alcohol test and a background check. DRPA and PATCO are subject to federal law, under which marijuana continues to be illegal.
Please check your spam or clutter for any emails regarding this selection process.
Basic Purpose Of Position
Leads toll collection activities at the bridges by scheduling lane assignments for the collectors, oversees that toll revenues are properly collected and monitors the safety of the collections operations.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.
Major Responsibilities And Duties
DESCRIPTION OF TASK
Schedules lane assignment and breaks for Toll Collectors and keeps associated records such as absenteeism, illness and injuries. Inspects Toll Collector’s appearance and fitness for duty.
Schedules requests for holidays and vacations for Toll Collectors within the DRPA manpower scheduling guidelines and responds to telephone calls from Toll Collectors for requests for time off. Approve Toll Collectors daily work hours in SAP.
Oversees the work activity of part-time and temporary Toll Collectors furnished by the part-time vendor and communicate with the vendor Project Manager as required. Approve vendor employee time with submitted vendor invoices.
Receives, reviews, and respond to motorist’s complaints and inquiries, i.e. incorrect change, traffic conditions, or conflicts between employees and motorists. Accountable for resolving conflicts between Toll Collectors.
Patrols the lanes to oversee and ensure the safety of the Toll Plaza. Assists in maintaining a safe and secure work environment by participating in required training, recognizing and reporting hazards and suspicious activity, and using all necessary personal protective equipment.
Oversees the proper handling of all revenues during shifts assigned and ensures accurate deposit of Authority revenue.
Responsible for overseeing the proper operation of the traffic and toll booth surveillance video during an assigned shift and monitoring Toll Collector activity on toll booth video.
Coordinates with other Plaza Supervisors in matters relating to Toll Collector manpower requirements in order to manage overtime and adequate staffing levels. Plaza Supervisors are required to work all toll shifts and all bridge facilities at any time as required and will be required to periodically work overtime to assure shift supervisory coverage.
Cooperates with other departments of the DRPA including, but not limited to, processing daily paperwork and reports with Revenue Audit.
Assists and supports the Toll Manager when necessary and provides information and input to the Toll Manager on a daily basis. Ensures compliance of all Authority rules, regulations, policies and procedures. Completes performance reviews of Toll Collectors.
Responsible for processing permit and escort fees on oversized vehicles and performs credit card processing for toll collection. Check for accuracy of permits on the Automated Permit System.
Performs Other Related Duties As Required And Assigned.
Core Value Competencies
Safety: We promote safety in all we do. Our commitment to the safety of our customers and employees is paramount.
Integrity: We are committed to the highest level of ethical conduct, personally and corporately. We accomplish this by being open and honest, and by meeting our commitments to each other, our customers and our region.
Customer Service: We deliver the best, highest quality service to our customers because they are our primary concern. We provide quality service by focusing on both internal and external customers.
Quality: We value and recognize quality performance and strive for the highest quality in all we do. We accomplish this by monitoring our work, systems and processes and taking action to ensure that they meet or exceed standards.
Teamwork: We work as a team. We encourage our employees to develop and contribute their talents cooperatively. When one of us succeeds, we all succeed. Effective teamwork includes working cooperatively with others as part of a team- as opposed to working individually or competitively- to accomplish shared objectives.
Communication: We encourage communication in and between all parts of our Authority because we believe the free exchange of information is vital to unity, effectiveness and service among our employees, and to our customers and the region we serve. We are committed to delivering clear, effective communications and taking responsibility for understanding others.
Innovation: We are leaders in finding new approaches and encouraging new ideas. We welcome the exchange of new ideas to improve the Authority. We foster and initiate new ideas, methods and solutions to support the mission and objectives of the Authority.
Dependability & Accountability: We can be relied upon to do the work that's required every time. We are consistently at work and on time, ensuring that work responsibilities are covered and expected results are achieved.
Self-Development: We take steps to ensure continued learning and professional growth.
Problem-Solving: We accurately assess problems and effectively and efficiently arrive at excellent solutions.
Supervisory Responsibilities
Toll Collector
Required
EDUCATION/TRAINING/ EXPERIENCE
The following section of the job description is used to identify the overall working context in which your job is performed. These questions are included because environmental working conditions and physical effort are an important element in some jobs.
ENVIRONMENTAL WORKING CONDITIONS
How Often: (check the appropriate box)
Occasionally = Less than 1/3 of the time
Frequently = From 1/3 to 2/3 of the time
Constantly = More than 2/3 of the time
How much exposure to the following environmental conditions does this job require?
None
Occas
Freq
Const
X
Normal office situation
X
Wet or humid conditions (non-weather)
X
Work near moving mechanical parts
X
Work in high, precarious places
X
Fumes or airborne particles
X
Toxic or caustic chemicals
X
Outdoor weather conditions
X
Extreme cold (non-weather)
X
Extreme heat (non-weather)
X
Risk of electrical shock
X
Risk of radiation
Select the level of noise that is typical in the work environment for this job.
X
Very Quiet Conditions
X
Quiet Conditions
X
Moderate Noise
X
Loud Noise
X
Very Loud Noise
PHYSICAL EFFORT
How much on-the-job time is spent performing the following physical activities?
None
Occas
Freq
Const
X
Stand
X
Walk
X
Sit
X
Stoop, kneel, crouch or crawl
X
Climb or balance
X
Reaching by extending hand(s) and/or arm(s) in any direction
X
Uses hands to finger, handle, or feel
X
Talk or good hearing
X
Taste or smell substances worked with on the job
Does this job require that weight be lifted or force be exerted? If so, how much and how often?
X
Lifts weight or exerts force up to 10 pounds
X
Lifts weight or exerts force of 11 to 25 pounds
X
Lifts weight or exerts force of 26 to 50 pounds
X
Lifts weight or exerts force of 51 to 100 pounds
X
Lifts weight or exerts force more than 100 pounds
Select the specific vision requirements of this job.
X
Close vision
X
Distance vision
X
Peripheral vision
X
Depth perception
X
Ability to adjust focus
Note: The above statements are intended to describe the general nature and level of work being performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.
Please check your spam or clutter for any emails regarding this selection process.
EEO/AA/DVM
Must be able to pass Plaza Supervisor computer test.
Must be able to pass a drug and alcohol test and a background check. DRPA and PATCO are subject to federal law, under which marijuana continues to be illegal.
Please check your spam or clutter for any emails regarding this selection process.
Basic Purpose Of Position
Leads toll collection activities at the bridges by scheduling lane assignments for the collectors, oversees that toll revenues are properly collected and monitors the safety of the collections operations.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.
Major Responsibilities And Duties
DESCRIPTION OF TASK
Schedules lane assignment and breaks for Toll Collectors and keeps associated records such as absenteeism, illness and injuries. Inspects Toll Collector’s appearance and fitness for duty.
Schedules requests for holidays and vacations for Toll Collectors within the DRPA manpower scheduling guidelines and responds to telephone calls from Toll Collectors for requests for time off. Approve Toll Collectors daily work hours in SAP.
Oversees the work activity of part-time and temporary Toll Collectors furnished by the part-time vendor and communicate with the vendor Project Manager as required. Approve vendor employee time with submitted vendor invoices.
Receives, reviews, and respond to motorist’s complaints and inquiries, i.e. incorrect change, traffic conditions, or conflicts between employees and motorists. Accountable for resolving conflicts between Toll Collectors.
Patrols the lanes to oversee and ensure the safety of the Toll Plaza. Assists in maintaining a safe and secure work environment by participating in required training, recognizing and reporting hazards and suspicious activity, and using all necessary personal protective equipment.
Oversees the proper handling of all revenues during shifts assigned and ensures accurate deposit of Authority revenue.
Responsible for overseeing the proper operation of the traffic and toll booth surveillance video during an assigned shift and monitoring Toll Collector activity on toll booth video.
Coordinates with other Plaza Supervisors in matters relating to Toll Collector manpower requirements in order to manage overtime and adequate staffing levels. Plaza Supervisors are required to work all toll shifts and all bridge facilities at any time as required and will be required to periodically work overtime to assure shift supervisory coverage.
Cooperates with other departments of the DRPA including, but not limited to, processing daily paperwork and reports with Revenue Audit.
Assists and supports the Toll Manager when necessary and provides information and input to the Toll Manager on a daily basis. Ensures compliance of all Authority rules, regulations, policies and procedures. Completes performance reviews of Toll Collectors.
Responsible for processing permit and escort fees on oversized vehicles and performs credit card processing for toll collection. Check for accuracy of permits on the Automated Permit System.
Performs Other Related Duties As Required And Assigned.
Core Value Competencies
Safety: We promote safety in all we do. Our commitment to the safety of our customers and employees is paramount.
Integrity: We are committed to the highest level of ethical conduct, personally and corporately. We accomplish this by being open and honest, and by meeting our commitments to each other, our customers and our region.
Customer Service: We deliver the best, highest quality service to our customers because they are our primary concern. We provide quality service by focusing on both internal and external customers.
Quality: We value and recognize quality performance and strive for the highest quality in all we do. We accomplish this by monitoring our work, systems and processes and taking action to ensure that they meet or exceed standards.
Teamwork: We work as a team. We encourage our employees to develop and contribute their talents cooperatively. When one of us succeeds, we all succeed. Effective teamwork includes working cooperatively with others as part of a team- as opposed to working individually or competitively- to accomplish shared objectives.
Communication: We encourage communication in and between all parts of our Authority because we believe the free exchange of information is vital to unity, effectiveness and service among our employees, and to our customers and the region we serve. We are committed to delivering clear, effective communications and taking responsibility for understanding others.
Innovation: We are leaders in finding new approaches and encouraging new ideas. We welcome the exchange of new ideas to improve the Authority. We foster and initiate new ideas, methods and solutions to support the mission and objectives of the Authority.
Dependability & Accountability: We can be relied upon to do the work that's required every time. We are consistently at work and on time, ensuring that work responsibilities are covered and expected results are achieved.
Self-Development: We take steps to ensure continued learning and professional growth.
Problem-Solving: We accurately assess problems and effectively and efficiently arrive at excellent solutions.
Supervisory Responsibilities
Toll Collector
Required
EDUCATION/TRAINING/ EXPERIENCE
- High school diploma or general education degree (GED).
- Four (4) years prior experience as a toll collector OR two (2) years prior experience as a toll collector AND two (2) years supervisory experience in any field.
- Computer proficiency and experienced with spreadsheet and word processing computer software.
- The ability to detect counterfeit money.
- Experience in customer service.
The following section of the job description is used to identify the overall working context in which your job is performed. These questions are included because environmental working conditions and physical effort are an important element in some jobs.
ENVIRONMENTAL WORKING CONDITIONS
How Often: (check the appropriate box)
Occasionally = Less than 1/3 of the time
Frequently = From 1/3 to 2/3 of the time
Constantly = More than 2/3 of the time
How much exposure to the following environmental conditions does this job require?
None
Occas
Freq
Const
X
Normal office situation
X
Wet or humid conditions (non-weather)
X
Work near moving mechanical parts
X
Work in high, precarious places
X
Fumes or airborne particles
X
Toxic or caustic chemicals
X
Outdoor weather conditions
X
Extreme cold (non-weather)
X
Extreme heat (non-weather)
X
Risk of electrical shock
X
Risk of radiation
Select the level of noise that is typical in the work environment for this job.
X
Very Quiet Conditions
X
Quiet Conditions
X
Moderate Noise
X
Loud Noise
X
Very Loud Noise
PHYSICAL EFFORT
How much on-the-job time is spent performing the following physical activities?
None
Occas
Freq
Const
X
Stand
X
Walk
X
Sit
X
Stoop, kneel, crouch or crawl
X
Climb or balance
X
Reaching by extending hand(s) and/or arm(s) in any direction
X
Uses hands to finger, handle, or feel
X
Talk or good hearing
X
Taste or smell substances worked with on the job
Does this job require that weight be lifted or force be exerted? If so, how much and how often?
X
Lifts weight or exerts force up to 10 pounds
X
Lifts weight or exerts force of 11 to 25 pounds
X
Lifts weight or exerts force of 26 to 50 pounds
X
Lifts weight or exerts force of 51 to 100 pounds
X
Lifts weight or exerts force more than 100 pounds
Select the specific vision requirements of this job.
X
Close vision
X
Distance vision
X
Peripheral vision
X
Depth perception
X
Ability to adjust focus
Note: The above statements are intended to describe the general nature and level of work being performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.
Please check your spam or clutter for any emails regarding this selection process.
EEO/AA/DVM
Salary : $85,301 - $109,658
