Admissions Compliance Officer

Location : 1200 N Dupont Highway, Dover

Job Type : Professional

Job Number : 2024-00175

Division : Strategic Enrollment Management

Department : SESA - Admissions

Opening Date : 10 / 08 / 2024

General Description of the Position

Duties are performed independently under general supervision. This position is responsible for the data entry and processing of transcripts and applications related to the graduate and undergraduate admissions.

Essential Functions & Required Knowledge, Skills and Abilities

Essential Functions

The following are the functions essential to performing this job :

• Respond to inquiries related to admissions, recruitment, & scholarships and take appropriate action as required.

Accurately track inquiry, working on application, submitted apps and unconfirmed students to ensure that admissions targets are met.

Ensures the reliability, integrity, and validity of data from prospective applicants by determining if application information is correct and deciding which operational processes to perform

Coordinates the gathering and processing of all inquiries generated through telephone requests, written inquiry, and outreach activities such as University fairs, advertising, and referral programs and maintains an accurate prospect database.

Maintains contact with customers and solicits feedback for improved services.

Performs monthly internal audits on applicant files to ensure any / all documentation is accounted for.

Responsible for taking corrective action to ensure and maintain future compliance of Standard Operating Procedures for the Office of Admission, Recruitment, and Scholarships.

Assist with front counter support, when needed, for the Office of Admissions.

Workflow processing functions, including the application intake process.

Evaluates, recommends, and maintains documentation of departmental processes to guarantee correct student record data utilized by multiple campus offices

Ability to work under time pressures with frequent interruptions, maintaining accuracy, professionalism, and courtesy.

Provides additional support to front end processes (Applications, Test scores, and transcripts sent via mail).

Monitor webpage content weekly to ensure accurate information is available to prospective students and the community at large.

Coordinates scheduling of campus tours, information sessions, and execution of recruitment and yield events. Responsible for preparing welcome packets for daily visits

Serve as a liaison between students, management, employees, and security for risk management purposes and best practices compliance.

Take the initiative and works both independently and as a team member.

Participate and assist with Fall, Spring, & Summer Open House.

Provides reports and spreadsheets to the Office Manager

Performs other related duties as assigned by the immediate supervisor.

Required Knowledge, Skills, and Abilities

The individual in this job must possess these skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Demonstrate proficiency in application of organizational skills.

Demonstrate proficiency in analytical skills and accuracy in all phases of work.

The ability to establish and maintain cooperative working relationships within a diverse multicultural environment and interact positively with the public.

Ability to work a flexible work week as required.

Maintain confidentiality of student and other records as specified by FERPA and Delaware State University.

Advanced experience in Microsoft Office (particularly excel, word, access)

Must have good time-management and interpersonal skills.

Must be able to multi-task, follow through on assigned projects and work in a fast-paced environment as a team member.

Qualification Standards

Successful experience : At least six months of successful work experience in college admissions, secondary school guidance, teaching or advising in a college / university setting

Possess effective speaking and presentation skills, sound judgment and a tolerance for occasionally working long hours.

Must have enthusiasm for working with high school and college students and representing Delaware State University.

Possess the ability to handle individual projects and meet quotas by deadline, as well as work well as part of a team.

Must be able to sit and type for extended periods of time, as well as stand for filing and / or document imaging.

Performance Standards & EEO Statement

The criteria for evaluation in this position include, but are not limited to, the following :

Working independently, under general supervision

EEO Statement

Delaware State University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.

Equal opportunity employer / program'' and "auxiliary aids and services are available upon request to individuals with disabilities''.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

To learn more details, visit the and the