Graduate Student Support Coordinator

General Description of the Position

Provides administrative support to graduate students, staff, and program directors. The incumbent will contribute significantly to the matriculation process, student retention efforts, graduate professional development, graduate commencement activities, and other initiatives and activities that contribute to providing an exceptional student experience. This position resides within the Office of Graduate Studies and Research and reports primarily to the Director of Graduate Student Support Services.

Essential Functions & Required Knowledge, Skills and Abilities

The following are the functions essential to performing this job:

1. Support student academic progress (including matriculation processes, graduation audit, thesis and dissertation formation)
2. Maintain student Matriculation Information system from matriculation through graduation
3. Work closely with graduate program directors to monitor students’ performance, triage student concerns (academic and otherwise), and direct students to appropriate resources
4. Assist with the collection of data related to student success and difficulties and identify areas for improvement
5. Monitor and analyze semester course registration in order to identify enrollment patterns that may cause financial aid ineligibility, stop-out or enrollment status changes
6. Provide assistance to students and program directors regarding probation and readmission procedures after academic dismissal and stop-out
7. Assist with the coordination and implementation of professional development activities to ensure a common knowledge and understanding of student success goals
8. Assist in the coordination and execution of key graduate student events, including open houses, graduation, the Graduate Gala, 3MT (Three Minute Thesis Competition) and DSU Research Day
9. Collaborates closely with the student support areas to address student inquires
10. Communicate important deadlines and other timely information to students and program directors
11. Support the execution of all academic policies and procedures

Secondary Responsibilities

1) Support and collaborate on special projects with team members from the Office of Graduate Studies and Research
2) Other duties as assigned

Qualification Standards

Minimum Requirements

Bachelor’s degree and experience in a higher education setting

Preferred Qualifications

1) Master’s degree with 1-3 years of experience in higher education
2) Knowledge of Banner Prod

Performance Standards & EEO Statement

The criteria for evaluation in this position include, but are not limited to, the following:

1) Ability to be a self- directed, adaptive independent thinker with problem solving abilities2) Excellent written and verbal communication skills3) Ability to interact with diverse student population, faculty, staff and administration4) Demonstrated ability to quickly learn new systems and processes5) Demonstrated success with providing exceptional high- level customer service6) Proficient with the full range of office computing software and database management7) Ability to manage multiple tasks and set priorities to reach program goals8) Demonstrated experience being adaptable, patient, and a self-starter

Delaware State University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.

EEO Statement

Delaware State University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.

Equal opportunity employer/program'' and “auxiliary aids and services are available upon request to individuals with disabilities''.