Patient Information Specialist

An incumbent is responsible for providing administrative support and for maintaining organized and functional patient information, treatment flow, and documentation in the Wilmington Campus Dental Health Center.

A class incumbent reports to the Dental Center Manager and is responsible for managing patient flow and patient records in the Dental Health Center. An incumbent completes accurate data documentation and analysis of patient care and performs computerized data entry of student treatment data. An incumbent must effectively interact with patients to assure understanding of the dental treatment process, in addition to interacting with students, dentists, faculty, and staff.

Knowledge of dental, medical, or other technical terminology.
Knowledge of medical record formats.
Knowledge of College cash control procedures.
Skill in compiling, analyzing, and recording data accurately.
Good interpersonal and communication skills.
Ability to read, apply, and explain rules, regulations, policies, and procedures.
Ability to communicate effectively, both orally and in writing.
Ability to verify the accuracy of information, resolve discrepancies, and follow-up on outstanding activities.
Ability to compile reports from records/files.
Ability to elicit and provide routine information.
Ability to collect, compile, and interpret materials from a wide variety of sources.